Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants in maintaining their homes and manage housing-related issues.
- Company: Join a dedicated team focused on providing safe and supportive living environments.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while promoting independence and community engagement.
- Qualifications: Experience in housing support and a passion for helping others.
- Other info: Dynamic role with opportunities to develop skills in a rewarding environment.
The predicted salary is between 36000 - 60000 £ per year.
The Housing Support Officer is responsible for ensuring safe, well-maintained accommodation and supporting tenants to sustain their tenancy within supported living services. The postholder will work collaboratively with support teams, housing providers, and external partners to deliver high-quality housing management, promote independence, and ensure that properties remain safe, compliant, and conducive to positive living.
Responsibilities
- Housing & Tenancy Management
- Provide day-to-day housing support that enables tenants to understand and maintain their tenancy obligations.
- Assist tenants to manage rent accounts, benefits claims, budgeting and financial sustainability.
- Support tenants with neighbour, tenancy or community issues, promoting positive resolution and communication.
- Conduct regular tenancy reviews and update records in line with organisational and regulatory requirements.
- Monitor arrears and work proactively with tenants and finance teams to prevent debt escalation.
- Repairs, Maintenance & Property Standards
- Identify, report and escalate property repairs and maintenance issues promptly.
- Coordinate landlord/contractor access to properties and ensure works are completed to a high standard.
- Complete regular property inspections and environmental checks to ensure a safe and well-maintained living environment.
- Monitor and support compliance with fire safety, H&S standards, and building-related risk assessments.
- Maintain accurate housing-related documentation and asset inventories.
- Health & Safety & Compliance
- Deliver and record routine health and safety checks, including fire alarms, legionella/temperature checks, and equipment checks.
- Ensure services operate in accordance with safeguarding, regulatory and organisational policies.
- Support incident reporting and ensure actions are completed to mitigate risk.
- Support Coordination
- Work collaboratively with support teams to ensure consistency of housing and care-related support.
- Provide practical support to tenants to develop independent living skills such as maintaining their home, attending appointments, and community engagement.
- Assist with move-ins/move-outs, including tenancy sign-ups, void management, and enabling smooth transitions.
- Encourage tenant participation in service decisions and communal activities.
- Administration & Record-Keeping
- Maintain accurate property, tenancy and compliance records.
- Support audit processes and prepare documentation for internal and external reviews.
Qualifications & Experience
- Experience in housing-related roles or supported accommodation.
- Understanding of tenancy sustainment and housing management principles.
- Knowledge of safeguarding, risk management, and H&S within shared accommodation.
- Ability to work with vulnerable adults, including people with mental health needs, learning disabilities or complex needs.
- Strong organisational and record-keeping skills.
- Able to build professional relationships and communicate effectively.
- Full UK driving licence (or ability to travel between services).
Housing Support Officer in Trafford employer: Cera Care
Contact Detail:
Cera Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Officer in Trafford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting tenants and maintaining safe living environments.
✨Tip Number 3
Showcase your skills in tenancy management and support during interviews. Use real-life examples to demonstrate how you've helped tenants resolve issues or maintain their independence in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Support Officer in Trafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Support Officer role. Highlight your experience in housing-related roles and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Experience: When detailing your past roles, focus on your experience with tenancy management and supporting vulnerable adults. Use specific examples to demonstrate how you've helped tenants maintain their independence and resolve issues. This will help us see your practical knowledge in action!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Cera Care
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Support Officer. Familiarise yourself with tenancy management, housing support principles, and compliance regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to support tenants and manage housing issues. Think about times when you've resolved conflicts or helped someone maintain their tenancy. Real-life stories can make a big impact!
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to tenant support and how they handle challenges. This shows that you're engaged and eager to contribute to their mission.
✨Be Personable and Professional
As you'll be working with vulnerable adults, it's crucial to convey empathy and professionalism. Practice your communication skills and be ready to discuss how you would build relationships with tenants and collaborate with support teams.
