At a Glance
- Tasks: Manage debt collection for Local Authorities, NHS, and private clients with a proactive approach.
- Company: Join Cera, the UK's largest HealthTech company transforming social care with AI technology.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team environment.
- Other info: Diverse and inclusive workplace that values individuality and promotes career growth.
- Why this job: Be part of a mission to revolutionise healthcare and make a real difference in people's lives.
- Qualifications: 3+ years in credit control, GCSEs including English and Maths, and strong communication skills.
The predicted salary is between 27900 - 34100 £ per year.
Position: Credit Controller
Contract: Permanent 40hr
Location: Colchester/Hybrid
About Cera: Cera is the UK’s largest HealthTech company and one of Europe’s fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain’s hospitals and into patients’ homes. We deliver care, nursing, telehealth and repeat prescription services in people’s homes via technology. Cera’s proprietary, AI-backed tools predict more than 80% of hospitalisations and 83% of falls in advance, mobilising its frontline workforce of almost 10,000 carers and nurses to deliver timely preventative care in the community. Cera delivers 2 million home healthcare visits a month.
About the role: The Credit Controller will work as part of a capable and experienced team who will take responsibility for the collection of debt for a specific portfolio of Local Authority, ICB and Private Client accounts. A mix of skills and approaches will be required in credit control, recognising the differing nature of collecting from a local authority, the NHS and a private client. The credit control team is required to work closely with the Invoicing Team to ensure that issues with customer accounts are dealt with promptly and in a consistent manner. The team is charged with providing a professional, responsive and efficient service to the wider Finance Team and Operations.
Responsibilities:
- Communicate directly with Local Authorities, NHS, private clients and their relatives or nominated representatives, via letter, email and telephone, to proactively resolve issues to collect current and historic balances.
- Process credit notes and associated amended invoices, supported by authorised Credit Note requests.
- Work closely with colleagues in Operations and the Invoicing Team to resolve queries relating to outstanding Invoices or Contracts to facilitate debt collection.
- Reconcile sales ledger accounts for all accounts within own portfolio.
- Monitor unallocated cash within own portfolio to ensure receipts are allocated timely.
- Set up and maintain Direct Debit Mandates for private clients within own portfolio.
- Process Card payments for private clients.
- Report regularly to the Operational Managers and Directors on key account issues.
- Achieve KPIs aimed at maximising cash collection and minimising old debts and write offs.
- Escalate promptly any issues to Line Manager as they arise and monitor all issues to ensure that they are resolved quickly and efficiently.
- Assist in annual Audits, providing the necessary evidence as requested by our external Auditors.
Qualifications and Skills:
- Must Haves
- GCSEs (or equivalent), including English and Maths
- A Levels (or equivalent)
- Previous credit control experience, minimum of 3 years
- Ability to communicate effectively with all levels
- Excellent account reconciliation skills
- Intermediate Excel skills, including Pivot Tables and Lookups
- Experience with Accountancy software
- Work collaboratively with others, sharing ideas and information, to build effective and credible relationships both internally and externally
- Excellent communication skills, spoken and written
- Conscientious with high attention to detail
- Nice to Haves:
- AAT or working towards
- Experience within Social Care credit control / finance
- NetSuite experience
- Experience using a Time Management & Billing system
- Familiarity with Google
Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of social care. Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we’re able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources. We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.
Senior Credit Controller (Finance5) employer: Cera Care
Cera Care Ltd is an exceptional employer that prioritises the growth and well-being of its employees, offering comprehensive training and development opportunities to enhance your career in the care sector. With a supportive work culture that values teamwork and flexibility, you will be part of a dynamic start-up environment where your contributions directly impact the lives of those we serve. Enjoy a range of benefits including a generous holiday entitlement, employee discounts, and a commitment to funding your qualifications, all while working towards our vision of empowering individuals to live their best lives at home.
