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- Tasks: Support the implementation of new care packages and manage relationships with stakeholders.
- Company: Cera, the UK's largest HealthTech company, transforming healthcare with AI.
- Benefits: Competitive salary, career growth, and the chance to make a real difference.
- Why this job: Join a pioneering team making healthcare accessible and impactful for patients at home.
- Qualifications: Experience in complex care delivery and strong organisational skills required.
- Other info: Dynamic work environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Cera is the UK’s largest HealthTech company and one of Europe’s fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain’s hospitals and into patients’ homes. Our 10,000 carers and nurses deliver around 2.5 million patient home visits a month.
As a Mobilisation Coordinator, you will be responsible for supporting all Complex Care Branches with operational oversight of new packages of care. You will play an integral part in fostering new relationships both internally and externally with all stakeholders for a smooth transition of care from our implementation team to Branch Operations.
Responsibilities:- Support operational processes for the implementation of all new care packages.
- Develop and maintain effective and productive relationships with all internal and external stakeholders.
- Support all internal teams to follow a mobilisation roadmap so that all new packages of care mobilise on their committed start date.
- Provide effective rota management of your allocated packages of care, ensuring clients receive high-quality standards of complex care within their homes.
- Deliver operational support to the packages within mobilisation ensuring we meet our company objectives and outcomes.
- Have a full understanding of the needs and requirements of your packages for services to be delivered professionally, effectively and in accordance with the care needs.
- Liaise with clients, family members, specialist nurses, healthcare and social care professionals, external bodies and all staff within the business, always remaining professional.
- Ensure a high level of customer/client satisfaction with excellent and sensitive communication, empathy, the ability to manage complex relationships, proactively managing expectations and creating solutions for clients.
- Take responsibility for covering unfilled shifts due to sickness or annual leave and update clients and staff accordingly.
- Ensure there are sufficient staff available within each package to safely deliver care; regularly assess the needs of the client and the availability of staff.
- Support recruitment, onboarding, clinical and operational teams to manage candidate progression throughout mobilisation.
- Attend and provide updates on all review meetings with commissioners to monitor outcomes and resolve service delivery issues.
- Attend internal meetings as required by the Line Manager.
- Travel to regional branches as required for mobilisations.
- Essential: Proven experience in the delivery of complex care/nurse-led care.
- Strong understanding of complex care packages, including high-acuity and nurse-led provision.
- Experience working with ICB or NHS commissioning portals.
- Demonstrable experience coordinating multiple stakeholders across operational and clinical teams.
- Highly organised with excellent attention to detail.
- Strong written communication skills, with the ability to produce clear, compelling responses.
- Desirable: Experience of mobilisation of complex or specialist care packages.
- Knowledge of CHC frameworks and NHS commissioning processes.
- Experience working within a multi-branch or national care organisation.
- Understanding of workforce planning and capacity management in complex care.
- Commercially aware with a strong delivery mindset.
- Calm and methodical under pressure.
- Proactive problem-solver with strong escalation judgement.
- Collaborative, relationship-driven approach.
- Comfortable working across clinical, operational, and commercial interfaces.
Mobilisation Coordinator (Clinical24) employer: Cera Care
Contact Detail:
Cera Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobilisation Coordinator (Clinical24)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Cera. Use LinkedIn to connect with current employees and ask them about their experiences. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview by understanding Cera's mission and values. Familiarise yourself with their innovative approach to healthcare and think about how your skills as a Mobilisation Coordinator can contribute to their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in complex care and how you’ve successfully managed multiple stakeholders. The more comfortable you are talking about your skills, the better you'll come across in the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Mobilisation Coordinator position.
We think you need these skills to ace Mobilisation Coordinator (Clinical24)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mobilisation Coordinator role. Highlight your experience in complex care and your ability to manage multiple stakeholders, as these are key aspects of the job.
Showcase Your Communication Skills: Since strong written communication is essential, use clear and concise language in your application. Provide examples of how you've effectively communicated with clients and teams in the past.
Demonstrate Organisational Skills: We want to see how organised you are! Mention any tools or methods you use to keep track of tasks and ensure smooth operations, especially in a fast-paced environment like ours.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Cera Care
✨Know Your Complex Care Inside Out
Make sure you brush up on your knowledge of complex care packages, especially high-acuity and nurse-led provisions. Being able to discuss specific examples from your experience will show that you understand the intricacies of the role and can hit the ground running.
✨Master Stakeholder Management
Since this role involves liaising with various stakeholders, practice how you'll communicate effectively with them. Prepare examples of how you've successfully managed relationships in the past, especially in challenging situations. This will demonstrate your collaborative approach and problem-solving skills.
✨Showcase Your Organisational Skills
Cera values highly organised individuals, so be ready to discuss how you manage multiple tasks and priorities. Bring along a few examples of how you've successfully coordinated projects or care packages, highlighting your attention to detail and ability to meet deadlines.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life scenarios, such as covering unfilled shifts or managing client expectations. Think through potential challenges you might face in the role and how you'd address them, showcasing your calm and methodical approach under pressure.
