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- Tasks: Coordinate complex care packages and ensure smooth transitions for clients.
- Company: Dynamic healthcare organisation focused on high-quality care delivery.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in complex care and strong organisational skills required.
- Other info: Join a supportive team with a focus on collaboration and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
As a Mobilisation coordinator you will be responsible for supporting all Complex Care Branches with operational oversight of new packages of care. You will play an integral part in fostering new relationships both internally and externally with all stakeholders for a smooth transition of care from our implementation team to Branch Operations.
Responsibilities
- To support operational processes for the implementation of all new care packages.
- To develop and maintain effective and productive relationships with all internal and external stakeholders.
- To support all internal teams to follow a mobilisation roadmap so that all new packages of care mobilise on their committed start date.
- To provide effective rota management of your allocated packages of care, ensuring clients receive high-quality standards of complex care within their homes.
- Deliver operational support to the packages within mobilisation ensuring we meet our company objectives and outcomes.
- Have a full understanding of the needs and requirements of your packages for services to be delivered professionally, effectively and in accordance with the care needs.
- Liaise with clients, family members, specialist nurses, healthcare and social care professionals, external bodies and all staff within the business, always remaining professional.
- Ensure a high level of customer/client satisfaction with excellent and sensitive communication, empathy, the ability to manage complex relationships, proactively managing expectations and creating solutions for clients, providing reassurance and instilling confidence in the service.
- Take responsibility for covering unfilled shifts due to sickness or annual leave and update clients and staff accordingly.
- Ensure there are sufficient staff available within each package to safely deliver care; regularly assessing the needs of the client and the availability of staff.
- Support recruitment, onboarding, clinical and operational teams to manage candidate progression throughout mobilisation.
- Attend and provide updates on all review meetings with commissioners to monitor outcomes and resolve service delivery issues.
- Attend internal meetings as required by the Line Manager.
Qualifications
- Proven experience in the delivery of complex care / nurse-led care.
- Strong understanding of complex care packages, including high-acuity and nurse-led provision.
- Experience working with ICB or NHS commissioning portals.
- Demonstrable experience coordinating multiple stakeholders across operational and clinical teams.
- Highly organised with excellent attention to detail.
- Strong written communication skills, with the ability to produce clear, compelling responses.
Desirable
- Experience of mobilisation of complex or specialist care packages.
- Knowledge of CHC frameworks and NHS commissioning processes.
- Experience working within a multi-branch or national care organisation.
- Understanding of workforce planning and capacity management in complex care.
Mobilisation Complex Care Coordinator employer: Cera Care
Contact Detail:
Cera Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobilisation Complex Care Coordinator
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in complex care. Share specific examples of how you've managed care packages and coordinated with stakeholders to show you're the right fit.
✨Be Proactive
Don’t wait for job openings to come to you! Reach out to companies directly, especially if they align with your values and career goals. Let them know you’re interested in opportunities, even if they aren’t advertised yet.
✨Follow Up
After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reinforce those connections!
We think you need these skills to ace Mobilisation Complex Care Coordinator
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in complex care and any relevant roles you've had. We want to see how your background aligns with the responsibilities of the Mobilisation Complex Care Coordinator.
Be Clear and Concise: Use straightforward language and get to the point. We appreciate clarity, so avoid jargon unless it's necessary. This will help us understand your qualifications and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for this role. Reference specific responsibilities from the job description and explain how your skills and experiences make you a great fit. We love seeing candidates who take the time to connect their background to what we do.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Cera Care
✨Know Your Complex Care Inside Out
Make sure you brush up on your knowledge of complex care packages and the specific needs they entail. Familiarise yourself with high-acuity care and nurse-led provision, as well as any relevant frameworks like CHC. This will show that you’re not just interested in the role but also understand the intricacies involved.
✨Build Relationships Before You Walk In
Since this role involves liaising with various stakeholders, it’s a good idea to think about how you can demonstrate your relationship-building skills. Consider examples from your past where you’ve successfully managed complex relationships or resolved issues. Be ready to share these stories during the interview.
✨Showcase Your Organisational Skills
As a Mobilisation Complex Care Coordinator, being organised is key. Prepare to discuss how you manage multiple tasks and priorities effectively. Bring examples of how you’ve handled rota management or ensured smooth transitions in previous roles. This will highlight your ability to keep everything running smoothly.
✨Communicate with Empathy
In this role, communication is crucial, especially when dealing with clients and their families. Think about how you can convey empathy and understanding in your responses. Practice articulating your thoughts clearly and sensitively, as this will be essential for ensuring client satisfaction and managing expectations.
