Cera Care is seeking a Service Support Officer to manage electronic call monitoring, compliance, investigations and continuous improvement to ensure high-quality, safe care. You will coordinate with the Care Quality team and branch staff to uphold regulatory standards and deliver outstanding service.
You will triage alerts, reconcile visit data daily and support reporting to lead improvements in efficiency and quality across the branch.
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Care Compliance & Quality Improvement Specialist employer: Cera Care
Cera Care Ltd is an exceptional employer that prioritises the growth and well-being of its employees, offering comprehensive training and development opportunities to enhance your career in the care sector. With a supportive work culture that values teamwork and flexibility, you will be part of a dynamic start-up environment where your contributions directly impact the lives of those we serve. Enjoy a range of benefits including a generous holiday entitlement, employee discounts, and a commitment to funding your qualifications, all while working towards our vision of empowering individuals to live their best lives at home.
