At a Glance
- Tasks: Lead and optimise banking operations while ensuring compliance and team development.
- Company: Join an international bank in the heart of London.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Exciting opportunities for continuous training and professional development.
- Why this job: Make a real impact in banking operations and lead a talented team.
- Qualifications: Degree-level education and 5+ years in banking operations required.
The predicted salary is between 60000 - 70000 € per year.
City of London
- Permanent
£60,000 - £70,000
cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an Operations Manager to work with them on a permanent basis.
The responsibilities of the Operations Manager will include:
- Oversee processing of all domestic and international payments
- Ensure payment instructions are verified, authorised, and released per policy
- Review and improve operational processes
- Ensure tasks meet SLAs with high accuracy and control standards
- Maintain strong controls (segregation of duties, maker-checker, policy adherence)
- Lead, mentor, and develop team performance and succession planning
- Support internal and external audits
- Manage resourcing, staff engagement, performance reviews, and training
- Promote accountability, operational excellence, and continuous improvement
- Ensure compliance with regulatory requirements, AML/KYC, and segregation of duties
- Lead quality control across operations and client service delivery
- Coordinate priorities through regular meetings with department heads
- Authorise payments and operational messages as required
- Approve invoices and contribute to budgeting with COO
- Identify and implement process improvements, automation, and system enhancements
- Lead/support change initiatives, system upgrades, and SWIFT-related projects
- Strengthen operational resilience, business continuity, and disaster recovery
- Support COO with planning and key business decisions
- Oversee implementation of new/updated products and processes
- Act as authorised signatory where required
- Identify, manage, and escalate risks appropriately
- Manage operational business contracts
- Produce regular management information (MI) reports
- Ensure compliance with laws, policies, training, and reporting obligations
- Support operational resilience training and incident response
- Lead, motivate, and develop team through reviews and 1-1s
- Support recruitment, onboarding, and staff development
- Ensure continuous training and development for staff
The candidate will have:
- Degree-level education or equivalent experience in banking/financial services
- Minimum 5+ years’ banking experience
- Strong background in banking operations and payments processing in regulated environments
- Knowledge of payment schemes (SWIFT, BACS, Direct Debits) and operational requirements
- Familiarity with Equation Banking system (advantageous)
- Understanding of AML, sanctions, PSRs, and financial crime risks in payments
- Experience managing teams in fast-paced operational settings
- Knowledge of operations, third-party vendor management, private banking, treasury, risk, and compliance
Operations Manager in Surrey employer: cer Financial
As an Operations Manager at this prestigious international bank located in the heart of the City of London, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. The company offers competitive salaries, comprehensive training programmes, and a culture of continuous improvement, ensuring that you are well-equipped to lead your team towards operational excellence while enjoying the unique advantages of working in one of the world's leading financial hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. Let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their payment processes and compliance requirements. This will help you showcase your knowledge and make a strong impression during the interview.
✨Tip Number 3
Practice your leadership stories! As an Operations Manager, you'll need to demonstrate your ability to lead and develop teams. Think of specific examples where you've improved processes or mentored team members, and be ready to share them.
✨Tip Number 4
Don't forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Operations Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience in banking operations and payments processing, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved operational processes or led teams in the past. We love seeing your personality come through!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Did you implement a new system that improved efficiency? Did you lead a project that enhanced compliance? We want to know how you made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at cer Financial
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of banking operations and payments processing. Familiarise yourself with key payment schemes like SWIFT and BACS, as well as the regulatory requirements that come with them. This will show that you're not just a candidate, but someone who understands the intricacies of the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've mentored or developed team performance in the past. Highlight any successful change initiatives you've led, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific operational challenges or improve processes. Think about past experiences where you've identified issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Understand Compliance and Risk Management
Given the importance of compliance in this role, make sure you can discuss AML, KYC, and financial crime risks confidently. Be ready to explain how you've ensured compliance in previous roles and how you would approach risk management in this position.
