At a Glance
- Tasks: Lead operations and technology strategy, driving efficiency and transformation in a dynamic banking environment.
- Company: Join an international bank in the heart of London with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a chance to shape the future of banking.
- Other info: Opportunity to mentor teams and drive strategic initiatives in a collaborative setting.
- Why this job: Make a significant impact by leading operational excellence and digital transformation.
- Qualifications: Experience in banking operations and IT leadership, with strong regulatory knowledge.
The predicted salary is between 77400 - 94600 £ per year.
City of London
Permanent
Up to 140,000
cer Financial are working alongside an international bank, who are based in the City of London. They are seeking a Head of Operations who also has technical experience and holds SMF24, to work with them on a permanent basis.
The role:
- Lead strategic planning and delivery of operations, systems, outsourcing, and business continuity
- Develop and implement transformation programmes aligned with business needs
- Design and execute change strategies and implementation plans
- Manage third-party vendors to improve systems, processes, and reporting (e.g. dashboards)
- Drive operational efficiency and continuous improvement across the business
- Represent Operations at executive level and support decision-making with specialist insight
- Translate strategic objectives into actionable business plans with measurable outcomes
- Ensure delivery of business change projects in line with executive direction
- Allocate and manage resources (budget, headcount) effectively within approved limits
- Contribute to business strategy through operational assessment and improvement initiatives
- Oversee departmental budgets, approvals, and capital expenditure decisions
- Analyse and optimise processes, systems, and overall operational effectiveness
- Monitor performance against plans, identify gaps, and implement corrective actions
- Benchmark productivity and introduce measures to enhance performance
- Build and manage relationships with key internal and external stakeholders
- Maintain an efficient operating model and drive digital transformation
- Act as Data Protection Officer (DPO) and ensure regulatory compliance
- Participate in internal and external committees (e.g. ExCo, ALCO, Risk)
- Ensure effective risk management across operations
- Set strategic direction and performance expectations for teams
- Lead, mentor, and develop high-performing teams and direct reports
- Oversee capacity and project planning to meet resource requirements
- Monitor service quality and adherence to governance standards
- Identify training needs and support ongoing team development
- Maintain succession planning for leadership roles
- Handle escalations, grievances, and performance management processes
- Commit to ongoing personal development and effectiveness
The candidate will have:
- Must have banking operations experience - payments, settlements, operational resilience.
- Must have IT leadership experience: Tech/system upgrades, infrastructure, etc.
- Must have held SMF24.
- Strong FCA/PRA regulatory and compliance expertise
- Solid understanding of banking operations in highly regulated environments
Head of Operations and Technology employer: cer Financial
As a leading tax, accountancy and business advisory firm based in London, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our commitment to excellence is reflected in our supportive environment, where you will have the opportunity to manage high-net-worth clients while mentoring junior team members, ensuring both personal and professional advancement. With competitive salaries and a focus on work-life balance, we offer a rewarding career path for those looking to make a meaningful impact in the field of taxation.
