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For Companies At a Glance
- Tasks: Manage global SMS trading relationships and drive revenue growth through strategic account management.
- Company: Dynamic telecom company focused on innovation and global partnerships.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Join a fast-paced environment and make an impact in the booming A2P SMS market.
- Qualifications: Bachelor’s degree and 3-5 years in telecom account management or SMS wholesale.
- Other info: Exciting career growth potential in a collaborative and supportive team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The SMS Wholesale Account Manager is responsible for managing and expanding wholesale SMS trading relationships with global partners, including aggregators, MNOs, and enterprises. This role focuses on maximizing revenue, profitability, and traffic volumes through strategic account management, commercial negotiations, and market analysis.
Key Responsibilities
- Account Management
- Manage day‑to‑day relationships with wholesale partners, including SMS aggregators, hubs, and operators.
- Act as the primary point of contact for assigned wholesale accounts.
- Ensure timely resolution of disputes, billing issues, and service delivery challenges.
- Build long‑term partnerships by providing excellent customer support and proactive communication.
- Business Development & Sales
- Identify new wholesale opportunities and onboard global SMS partners.
- Negotiate commercial agreements (buy/sell rates, traffic commitments, routing terms).
- Drive revenue growth by increasing traffic exchange and margins on assigned accounts.
- Develop strategies for competitive pricing and profitable trading in line with company targets.
- Market & Commercial Analysis
- Monitor A2P SMS market trends, traffic flows, and competitor activities.
- Analyze buying and selling routes to maximize profitability through traffic mixing and optimization.
- Track account performance (volumes, margins, quality KPIs) and report to management.
- Operational & Technical Coordination
- Coordinate with the routing/operations team to ensure high‑quality SMS delivery.
- Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements.
- Work closely with finance to ensure accurate invoicing, timely collections, and dispute management.
Requirements
- Education & Experience
- Bachelor’s degree in Business, Telecommunications, or related field.
- 3–5 years of experience in SMS wholesale, carrier relations, or telecom account management.
- Strong track record in commercial negotiations and managing global accounts.
- Skills & Competencies
- Deep understanding of A2P SMS market dynamics, pricing, and routing.
- Excellent negotiation, communication, and relationship‑management skills.
- Analytical mindset with strong numerical and reporting skills.
- Ability to work under pressure in a fast‑paced, trading‑driven environment.
- Fluency in English (additional languages are a plus).
Global Accounts Manager (CPaaS/SMS) employer: CEQUENS
Contact Detail:
CEQUENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Accounts Manager (CPaaS/SMS)
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Knowing the ins and outs of the A2P SMS market will show you’re serious about the role and ready to hit the ground running.
✨Tip Number 3
Practice your negotiation skills! Since this role involves commercial agreements, being able to demonstrate your negotiation prowess in interviews can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global Accounts Manager (CPaaS/SMS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Accounts Manager role. Highlight your experience in SMS wholesale and account management, and don’t forget to showcase your negotiation skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the A2P SMS market and how your background aligns with our needs. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive revenue growth and manage relationships. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at CEQUENS
✨Know Your Market
Before the interview, dive deep into the A2P SMS market dynamics. Understand current trends, key players, and pricing strategies. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've successfully handled. Be ready to discuss how you maximised revenue or resolved disputes with partners. This will demonstrate your capability in commercial negotiations, which is crucial for the Global Accounts Manager position.
✨Highlight Relationship Management
Think of specific instances where you've built long-term partnerships or provided exceptional customer support. Share these stories during your interview to illustrate your relationship management skills and how they can benefit the company.
✨Be Data-Driven
Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in previous roles. Whether it's tracking account performance or analysing market trends, showing that you can leverage data effectively will set you apart.
