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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues.
- Company: Join Ceox Services Ltd, a leading IT services provider for the UK Public Sector.
- Benefits: Enjoy a competitive salary, health insurance, and 25 days holiday.
- Other info: Flexible work environment with 3 days in-office and 2 days remote.
- Why this job: Kickstart your IT career with hands-on experience and tailored training.
- Qualifications: GCSEs in Maths and English, plus A-Levels or a degree in IT.
The predicted salary is between 20000 - 20000 £ per year.
Ceox Services Ltd is an IT services provider supporting UK Public Sector organisations with secure and modern digital solutions. We are hiring one IT Support Officer role and are open to applications from both:
- An apprentice looking to start a career in IT, or
- Candidates seeking an entry‑level IT support opportunity.
This is an excellent opportunity to gain hands‑on experience in a supportive environment, with training and development tailored to your level.
Who We’re Looking For
An enthusiastic individual with a genuine interest in IT, strong communication skills, and a desire to learn. Prior experience is not essential; attitude and willingness to develop are key.
Key Responsibilities
- Provide first‑line IT support
- Log and resolve support tickets
- Support Microsoft 365 users
- Set up and maintain IT equipment
- Escalate issues where required
- Configure cloud services
Mandatory Requirements
- Right to work in the UK
- Eligibility for BPSS clearance
- GCSEs in Maths and English (Grade 5 or above)
- Plus one of the following:
- A‑Levels (for apprentice applicants), or
- A degree in IT or a related field (for entry‑level applicants)
Desirable
- IT‑related qualifications or coursework
- Basic knowledge of Windows and networking
Soft Skills
- Willingness to learn
- Professional communication
- Team player
Contract Details
- Contract Type: Apprenticeship or full‑time permanent role (for entry level)
- Location: 3 days per week in the Ceox office and 2 days per week remote
- Start Date: ASAP
- Annual Salary: £20,000
- Holiday: 25 days per year
- Benefits: Pension, Health Insurance
Who Can Apply?
- Apprentice Candidates
- Individuals starting their IT career
- Willing to work towards a recognised IT apprenticeship qualification
- Entry‑level candidates
- Recent graduates (or equivalent) in IT or a related field
- Looking for a first role in IT support
IT Support Officer (Apprentice will be considered) in Guildford employer: Ceox
Contact Detail:
Ceox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer (Apprentice will be considered) in Guildford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on that perfect IT Support Officer role.
✨Tip Number 2
Get your hands dirty! Volunteer for tech support at local events or organisations. This not only boosts your CV but also gives you real-world experience that employers love to see.
✨Tip Number 3
Practice makes perfect! Brush up on your Microsoft 365 skills and basic networking knowledge. There are loads of free resources online that can help you get up to speed before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from enthusiastic candidates ready to kickstart their IT careers!
We think you need these skills to ace IT Support Officer (Apprentice will be considered) in Guildford
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application. We want to see that you're genuinely excited about starting your career in this field, so don’t hold back on expressing your interest!
Tailor Your CV: Make sure your CV is tailored to the IT Support Officer role. Highlight any relevant skills or experiences, even if they’re from school projects or personal interests. We love seeing how you connect your background to what we do!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Keep it friendly and professional, and don’t forget to mention why you want to work with us at Ceox Services Ltd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ceox
✨Know Your Basics
Make sure you brush up on the fundamentals of IT support, especially around Microsoft 365 and basic networking. Even if you’re an apprentice, showing that you’ve done your homework will impress the interviewers.
✨Show Your Enthusiasm
Let your passion for IT shine through! Talk about any personal projects or experiences that sparked your interest in technology. A genuine enthusiasm can set you apart from other candidates.
✨Practice Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a user with a common issue, so being clear and concise is crucial.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows you’re engaged and interested in the role. You could ask about the training opportunities or what a typical day looks like for an IT Support Officer.