At a Glance
- Tasks: Support and enhance Microsoft solutions for UK Public Sector customers.
- Company: Join a dynamic Managed Service team in a hybrid work environment.
- Benefits: Enjoy a permanent role with competitive salary and professional growth opportunities.
- Other info: Collaborative culture with opportunities to work on diverse projects.
- Why this job: Make a real impact by solving complex issues with cutting-edge Microsoft technologies.
- Qualifications: Experience with Power Platform, Azure, and strong troubleshooting skills required.
The predicted salary is between 51750 - 63250 £ per year.
- D365 & Power Platform Support Consultant
- Permanent | Hybrid – Guildford | UK Public Sector
- Overview
- We’re looking for a
D365 & Power Platform Support Consultant to join our Managed Service team, supporting business-critical Microsoft solutions for UK Public Sector customers.
This is a hands‑on
2nd and 3rd line technical support role , investigating and resolving complex issues across
Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages and Azure integrations .
Alongside incident resolution, you’ll deliver fixes and small enhancements, monitor platform health and help customers keep their solutions reliable, secure and up to date.
Who We’re Looking For
Someone curious about Microsoft and AI technologies who takes ownership of their work and enjoys solving real‑world problems.
You’ll be collaborative, customer‑focused and comfortable balancing rapid low‑code development with secure, maintainable solutions.
Key Responsibilities
- Investigate and resolve 2nd and 3rd line incidents within agreed SLAs.
- Troubleshoot Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages, integrations and Azure services.
- Identify root causes and implement permanent fixes for recurring issues.
- Build, test and deploy fixes and small enhancements.
- Use solution‑based ALM, source control and controlled deployment processes.
- Monitor platform health, Microsoft release waves and potential technical risks.
- Work directly with customers and explain technical issues clearly.
- Maintain support documentation, runbooks and knowledge articles.
- Manage priorities across multiple customer environments.
- Support the transition of new solutions into Managed Service.
- Mandatory Requirements
- Hands‑on experience developing and supporting Microsoft Power Platform solutions.
- Strong experience with Power Apps, Dataverse, Power Pages and Power Automate.
- Azure Functions, Logic Apps, Service Bus, API Management and Application Insights.
- SQL, Power BI and data troubleshooting.
- Proven troubleshooting experience across live production systems and integrations.
- Good understanding of Dataverse data models, security and business logic.
- Experience with solution‑based ALM and controlled deployments.
- Strong customer and stakeholder communication skills.
- Professional Services, consultancy or multi‑customer Managed Service experience.
- UK Public Sector experience.
- Copilot Studio and AI Builder.
- Experience working to SLAs within an ITIL‑aligned support or Managed Service environment.
- ITIL 4 Foundation.
- Microsoft certifications such as PL-400, PL-200 or PL-900.
- Soft Skills
- Natural and persistent problem‑solver.
- Calm and organised under pressure.
- Takes ownership through to resolution.
- Clear, customer‑focused communicator.
- Comfortable managing multiple priorities.
Contract Type
Permanent – Full time
Location
Hybrid – Guildford office
Clearance
- Active SC clearance or ability to obtain
D365 & Power Platform Support Consultant in Guildford employer: Ceox Services Ltd
At Ceox Services Ltd, we pride ourselves on being an exceptional employer, particularly for the Release Manager role within the dynamic UK Public Sector. Our remote work culture fosters flexibility and collaboration, while our commitment to employee growth ensures that you will have access to continuous learning opportunities and professional development. Join us to be part of a team that values innovation, teamwork, and the meaningful impact of our projects on public services.
StudySmarter Expert Advice🤫
We think this is how you could land D365 & Power Platform Support Consultant in Guildford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ceox Services Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ceox Services Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ceox Services Ltd!
✨Direct Apply to Ceox Services Ltd
Let's not forget to apply directly through the Ceox Services Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace D365 & Power Platform Support Consultant in Guildford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ceox Services Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ceox Services Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ceox Services Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
