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For Companies At a Glance
- Tasks: Lead housing repairs and drive operational excellence in property services.
- Company: Centurion Staunch Innovative Solutions Ltd, a forward-thinking organisation.
- Benefits: Make a real impact on housing services and sustainability initiatives.
- Other info: Join a dynamic team with opportunities for strategic influence and growth.
- Why this job: Shape the future of housing services and improve lives for residents.
- Qualifications: Experience in housing repairs and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
We are seeking a highly skilled and forward-thinking Operational Manager – Housing to lead the delivery and continuous improvement of key services within the Property Services portfolio. This role is critical in ensuring the effective management of Housing Repairs, DLO repair operations, and servicing/cyclical maintenance programmes. The post holder will drive operational excellence, implement change, optimise resources, and enhance productivity across a broad range of housing repair and maintenance activities. You will also play a proactive role in supporting the organisation’s decarbonisation and net-zero initiatives. This is a leadership role requiring strategic thinking, operational expertise, and a passion for improving services for residents.
Key Responsibilities
- Oversee and ensure the effective delivery of Housing Repairs, DLO operations, and servicing/cyclical works.
- Lead specialist programmes including cyclical painting, domestic servicing, specialist maintenance, housing disrepair resolution, damp and mould management, and HAVS compliance.
- Manage and coordinate out-of-hours responses and emergency repairs operations.
- Ensure high performance, productivity, and efficiency across all operational teams.
Service Improvement & Change Management
- Drive continuous improvement initiatives across Housing Repairs and Property Services.
- Lead and support organisational change, instilling a positive culture of adaptability, ownership, and innovation.
- Maintain team morale during service transformation and fluctuating operational demands.
- Act as a role model for change management, embedding new working practices and improved service delivery.
Strategic Collaboration
- Report to the Head of Service (Property) and work across multiple service leads through a matrix management approach.
- Collaborate closely with Voids & Decarbonisation Leads, and Investment & Delivery Leads to ensure alignment of goals.
- Work with internal and external partners, contractors and cross-service teams to deliver efficient housing solutions.
- Support the Housing & Assets department’s decarbonisation programme.
- Contribute to initiatives aimed at reducing carbon emissions and improving sustainability across housing services.
- Work alongside staff and contract holders to embed carbon-conscious practices.
Requirements
- Proven experience managing housing repairs, property maintenance, or related operational services.
- Strong understanding of DLO operations, cyclical maintenance and repairs management.
- Experience leading change and service improvement within a housing or property-focused environment.
- Excellent leadership skills with the ability to motivate teams and drive high performance.
- Strong communication and stakeholder management abilities.
- Ability to manage fluctuating workloads and competing demands effectively.
- Sound understanding of damp, disrepair, housing compliance and maintenance legislation.
- Experience supporting decarbonisation, sustainability or net-zero programmes.
- Knowledge of housing asset management systems.
- Previous experience in local authority or housing association settings.
Pre-Employment Requirements
- Proof of Right to Work in the UK
- Satisfactory employment references
- DBS Check (if required for the service area)
- Compliance with organisational safeguarding, data protection and H&S standards
Why Join?
- Play a pivotal role in improving housing services for residents.
- Lead meaningful change across a large operational service area.
- Work closely with senior leaders to shape future service delivery.
- Contribute to key sustainability and decarbonisation initiatives.
- Opportunity to make a significant operational and strategic impact.
How to Apply
If you are an experienced operational leader passionate about delivering high-quality housing services, please click ‘Apply Now’. All applicant information will be handled in strict accordance with GDPR and used solely for recruitment, compliance and employment screening purposes. Your data will be stored securely and not shared beyond authorised personnel.
Operational Manager – Housing in Wales employer: Centurionstaunch
Contact Detail:
Centurionstaunch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Manager – Housing in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property sector. Attend local events or join online forums where you can meet people who might know about job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show them you’re not just another candidate; demonstrate your passion for improving housing services and how your experience aligns with their goals.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Operational Manager – Housing in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing repairs and operational management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As an Operational Manager, your leadership abilities are key. Use your application to demonstrate how you've motivated teams and driven performance in previous roles. We love seeing examples of how you’ve led change and improved services!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications are easy to read. Avoid jargon unless it’s relevant to the housing sector – we want to understand your journey!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Centurion Staunch Innovative Solutions Ltd.
How to prepare for a job interview at Centurionstaunch
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and property maintenance. Familiarise yourself with the specific services mentioned in the job description, like DLO operations and cyclical maintenance. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams or managed change in previous roles. Think about times when you motivated your team during challenging situations or implemented new processes. This is your chance to demonstrate your leadership style and how it aligns with their needs.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific operational challenges, such as managing emergency repairs or improving service delivery. Practise your responses to these scenarios, focusing on your strategic thinking and problem-solving skills. This will help you articulate your approach clearly during the interview.
✨Align with Their Values
Research Centurion Staunch Innovative Solutions Ltd's commitment to sustainability and decarbonisation. Be prepared to discuss how your experience and values align with their goals. Showing that you’re passionate about improving housing services while being environmentally conscious can set you apart from other candidates.