Operational Manager – Housing

Centurion Staunch Innovative Solutions Ltd | Full time

Operational Manager – Housing

Ruthin Road, Wrexham, Wrexham Principal Area, LL13 7TU, United Kingdom | Posted on 28/11/2025

Job Description

About the Role

We are seeking a highly skilled and forward-thinking Operational Manager – Housing to lead the delivery and continuous improvement of key services within the Property Services portfolio. This role is critical in ensuring the effective management of Housing Repairs, DLO repair operations, and servicing/cyclical maintenance programmes.

The post holder will drive operational excellence, implement change, optimise resources, and enhance productivity across a broad range of housing repair and maintenance activities. You will also play a proactive role in supporting the organisation’s decarbonisation and net-zero initiatives.

This is a leadership role requiring strategic thinking, operational expertise, and a passion for improving services for residents.

Key Responsibilities – Operational Leadership

• Oversee and ensure the effective delivery of Housing Repairs, DLO operations, and servicing/cyclical works.
• Lead specialist programmes including cyclical painting, domestic servicing, specialist maintenance, housing disrepair resolution, damp and mould management, and HAVS compliance.
• Manage and coordinate out-of-hours responses and emergency repairs operations.
• Ensure high performance, productivity, and efficiency across all operational teams.

Service Improvement & Change Management

• Drive continuous improvement initiatives across Housing Repairs and Property Services.
• Lead and support organisational change, instilling a positive culture of adaptability, ownership, and innovation.
• Maintain team morale during service transformation and fluctuating operational demands.
• Act as a role model for change management, embedding new working practices and improved service delivery.

Strategic Collaboration

• Report to the Head of Service (Property) and work across multiple service leads through a matrix management approach.
• Collaborate closely with Voids & Decarbonisation Leads, and Investment & Delivery Leads to ensure alignment of goals.
• Work with internal and external partners, contractors and cross-service teams to deliver efficient housing solutions.
• Support the Housing & Assets department’s decarbonisation programme.
• Contribute to initiatives aimed at reducing carbon emissions and improving sustainability across housing services.
• Work alongside staff and contract holders to embed carbon-conscious practices.

Requirements

• Proven experience managing housing repairs, property maintenance, or related operational services.
• Strong understanding of DLO operations, cyclical maintenance and repairs management.
• Experience leading change and service improvement within a housing or property-focused environment.
• Excellent leadership skills with the ability to motivate teams and drive high performance.
• Strong communication and stakeholder management abilities.
• Ability to manage fluctuating workloads and competing demands effectively.
• Sound understanding of damp, disrepair, housing compliance and maintenance legislation.
• Experience supporting decarbonisation, sustainability or net-zero programmes.
• Knowledge of housing asset management systems.
• Previous experience in local authority or housing association settings.

Pre-Employment Requirements

• Proof of Right to Work in the UK
• Satisfactory employment references
• DBS Check (if required for the service area)
• Compliance with organisational safeguarding, data protection and H&S standards

Why Join?

• Play a pivotal role in improving housing services for residents.
• Lead meaningful change across a large operational service area.
• Work closely with senior leaders to shape future service delivery.
• Contribute to key sustainability and decarbonisation initiatives.
• Opportunity to make a significant operational and strategic impact.

How to Apply

If you are an experienced operational leader passionate about delivering high-quality housing services, please click ‘Apply Now’

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