IT Support Technician Location: Mitcham, Surrey Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: Private Pension Plan, with employer contribution matching of up to 7%, 26 days Annual Leave, plus Bank Holidays, Additional 3 days paid leave per annum to participate in community projects, Private Health Care Scheme, Health Assured: Employee Assistance Programme, Life Assurance Scheme, Continuous Training & Development, Professional Membership Subscriptions, Cycle to Work Scheme, Eye Care Vouchers and Evening Class / Hobby Allowance! Join Centura Group as an IT Support Technician Are you a customer-focused IT professional with a passion for solving technical problems and delivering outstanding support Centura Group is looking for an enthusiastic and proactive IT Support Technician to join our growing team in Mitcham. This is an excellent opportunity for someone with strong Microsoft 365, Windows and endpoint management experience who enjoys working across a varied technology environment. As a key member of the IT team, you'll provide first and second-line support to colleagues across the business, ensuring systems, devices and users remain productive, secure and connected. The IT Support Technician Role Reporting into the IT function, you'll be responsible for providing responsive technical support and maintaining the day-to-day operation of our IT infrastructure. Key responsibilities include: * Providing first and second-line IT support via phone, email, remote support and in person * Diagnosing and resolving hardware, software, networking and printer issues * Installing, configuring and supporting Windows 11 devices and mobile technology * Managing user accounts, email accounts and permissions within Active Directory, Microsoft Entra ID and Microsoft 365 * Coordinating user onboarding, offboarding and equipment allocation * Supporting Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive * Managing devices through Microsoft Intune * Installing software, drivers and security updates * Troubleshooting Wi-Fi, VPN, DNS, DHCP and general network connectivity issues * Supporting desktops, laptops, printers, scanners and meeting room technology * Maintaining accurate records within the IT ticketing system * Assisting with server, storage and backup administration * Supporting cybersecurity initiatives including MFA, endpoint protection and antivirus solutions * Contributing to IT improvement projects, hardware refresh programmes and Microsoft 365 deployments * Managing IT asset inventories and software licensing records * Creating and maintaining technical documentation and user guides About You We're looking for someone who combines strong technical knowledge with excellent communication and customer service skills. Essential Skills & Experience * Experience supporting Windows 11 and Microsoft 365 * Experience administering Active Directory, Microsoft Entra ID and Microsoft Intune * Good understanding of TCP/IP networking, DNS, DHCP, VPNs and Wi-Fi technologies * Experience diagnosing and resolving hardware issues on PCs, laptops and peripherals * Familiarity with IT service desk and ticket management systems * Strong troubleshooting and analytical problem-solving skills * Excellent communication skills with the ability to support users of varying technical ability * Ability to prioritise workloads and manage multiple support requests effectively * Full UK Driving Licence Why Join Centura Group This is an exciting opportunity to develop your IT career within a successful and growing organisation where technology plays a critical role in supporting business operations. You'll gain exposure to a broad range of technologies, work on varied projects and be part of a collaborative team that values innovation, service excellence and continuous improvement. Apply Today If you're an IT Support Technician with a passion for delivering exceptional user support and want to join a dynamic business where your contribution makes a real difference, we'd love to hear from you. Apply now to take the next step in your IT career with Centura Group
