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- Tasks: Be the go-to person for customers, ensuring their moving experience is smooth and enjoyable.
- Company: Join Pickfords, a trusted name in removals and storage with a strong national presence.
- Benefits: Enjoy a competitive salary and the chance to grow within a well-established company.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: At least two years of customer service experience and a passion for helping others.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company.
Key responsibilities of our Move Manager will be to:
- One point customer contact throughout the customer journey.
- Understanding the customers’ needs and improve the customer experience.
- Maximise sales opportunity.
- Ability to up sell products and services.
- Work to company and legal standards when processing documentation.
- Deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
- Maintain excellent customer service and communication standards at all times, working to KPI’s ensuring targets are met.
- Take part in team meetings and briefings when planned.
- Ability to problem solve.
- Build and maintain effective working relationships within the team.
- Other duties as required.
Customer Service (Move Manager) employer: Centry Services Ltd
Contact Detail:
Centry Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (Move Manager)
✨Tip Number 1
Get to know the company! Research Pickfords and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle different situations that might arise as a Move Manager. Being prepared will help you shine during interviews and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you, which could give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pickfords family.
We think you need these skills to ace Customer Service (Move Manager)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone the extra mile in previous roles to ensure customer satisfaction. We love candidates who can demonstrate their commitment to putting customers first!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Move Manager role. Use keywords from the job description to show us you understand what we're looking for. This will help your application stand out from the crowd!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the perfect fit for the role by presenting your information in a clear manner.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right place quickly and efficiently. Plus, it’s super easy to do! So, don’t hesitate – get your application in today!
How to prepare for a job interview at Centry Services Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone the extra mile for a customer, as this will show your passion for the role and align with what Pickfords is looking for.
✨Understand the Company
Do a bit of homework on Pickfords and their services. Familiarise yourself with their removals and storage offerings, and think about how you can contribute to enhancing the customer experience. This knowledge will help you stand out during the interview.
✨Prepare for Problem-Solving Questions
Since the role involves problem-solving, be ready to discuss past challenges you've faced in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to handle difficult situations effectively.
✨Show Your Team Spirit
Pickfords values teamwork, so be prepared to talk about how you've built relationships within a team. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer satisfaction, as this will highlight your fit for the company culture.