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- Tasks: Be the go-to person for customers, ensuring their moving experience is smooth and enjoyable.
- Company: Join Pickfords, a leading name in removals and storage with a strong reputation.
- Benefits: Enjoy a competitive salary, company pension, health programmes, and paid volunteer time.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: At least two years of customer service experience and a passion for helping others.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company.
Key responsibilities of our Move Manager will be to:
- One point customer contact throughout the customer journey.
- Understanding the customers’ needs and improve the customer experience.
- Maximise sales opportunity.
- Ability to up sell products and services.
- Work to company and legal standards when processing documentation.
- Deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
- Maintain excellent customer service and communication standards at all times, working to KPI’s ensuring targets are met.
- Take part in team meetings and briefings when planned.
- Ability to problem solve.
- Build and maintain effective working relationships within the team.
- Other duties as required.
SKILLS, KNOWLEDGE & EXPERIENCE:
- The ability to actively listen.
- Ability to work with others and share best practice.
- Be enthusiastic, self-motivated and positive in your approach with a “can do” attitude.
- Have excellent organisational skills with the ability to prioritise workload.
- Exhibit flexibility, be adaptable to change.
- Customer Centric, create a great customer experience.
- Ability to communicate effectively on all levels.
- Excellent time management, with the ability to work well under pressure.
- Build rapport with customers.
- A passion for completing all tasks to the highest standard and be driven by results.
- Have the drive to succeed.
- Proficient IT skills – Office, Word, Excel.
If you feel you have the skills and experience to become our Move Manager, please click ‘apply’ now – we’d love to hear from you! Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Job Types: Full-time, Permanent
Benefits: Company pension, Cycle to work scheme, Free flu jabs, Health & wellbeing programme, Paid volunteer time, Referral programme
Work Location: In person
Customer Service (Move Manager) in Bothwell employer: Centry Services Ltd
Contact Detail:
Centry Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (Move Manager) in Bothwell
✨Tip Number 1
Get to know the company inside out! Research Pickfords and understand their values, services, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your active listening skills. During interviews, make sure to listen carefully to the questions being asked and respond thoughtfully. This shows that you value communication and are ready to build rapport with customers.
✨Tip Number 3
Be prepared to share specific examples of how you've gone the extra mile in previous roles. Think of situations where you took ownership of a problem or improved a customer’s experience – these stories will make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can reinforce your enthusiasm for the role and keep you fresh in their minds. Plus, it shows you’re proactive – just like a great Move Manager should be!
We think you need these skills to ace Customer Service (Move Manager) in Bothwell
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone the extra mile in previous roles to ensure customer satisfaction. We want to see that you truly care about creating a great experience for customers!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Move Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for. This helps us see how you fit into our team at Pickfords.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and why you're the right fit for the job. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re proactive and keen to join our fantastic team at Pickfords!
How to prepare for a job interview at Centry Services Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone the extra mile for a customer or solved a tricky problem. This will show that you understand what it takes to create a great customer experience, which is key for the Move Manager role.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. Pickfords values excellent organisational skills, so be ready to share strategies you use to stay on top of things, especially when under pressure. A good example could be how you handled multiple customer enquiries at once.
✨Demonstrate Your Team Spirit
Since building effective working relationships is crucial, think about times when you've collaborated with others to achieve a goal. Be prepared to talk about how you share best practices and support your teammates, as this will highlight your ability to work well within a team.
✨Be Ready to Problem Solve
Expect questions that test your problem-solving abilities. Prepare some scenarios where you had to think on your feet to resolve an issue for a customer. This will showcase your adaptability and 'can do' attitude, which are essential traits for a Move Manager.
