Care Coordinator I 1088 Bilingual

The Care Coordinator I is responsible for providing care coordination services for clients in their assigned group. The Care Coordinator I will assess clients with all care management needs and address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of the supervisor, the Care Coordinator I will maintain a clinical tracking system to ensure appropriate follow-up, reporting and billing.

Duties and Responsibilities:

• Demonstrate proficiency and efficiency in processing referrals (specialty care and ancillary services), verifying insurances, and acquiring authorisation for services if needed.
• Demonstrate proficiency in following up on referrals submitted and retrieving progress notes from specialists in order to close out referral loop and assist with obtaining second referral if necessary.
• Demonstrate proficiency in documenting activities performed on clients in EHR and C3 database, as well as in looking up patient accounts and encounters in the EHR, EPM, and C3 database, using a variety of fields including but not limited to name, birth date, social security number, and account number.
• Document and update PHI log in EHR when referrals are sent/processed.
• Assist in updating to maintain patient demographics in EPM, EHR and C3 database.
• Assist providers with follow-up on referrals as well as no-shows as directed by providers or contract staff.
• Actively respond to phone calls from contractors and/or patients who may be in need of referrals or medical records for patient’s continuum of care.
• Demonstrate a strong ability to schedule, reschedule, and cancel patient appointments according to established protocols by service line (medical, obstetrics, dental, and behavioural health) and by provider.
• Maintain faxes received in-patient EHR and acquire provider’s signatures for faxes needing provider approval for services provided.
• Flag charts for alerting staff regarding non-compliance services or needing updates to demographics.
• Assist clinical teams in patient assessment via receipt of reports or review of charts that show abnormal labs/findings and notify clinicians in the event of an emergency.
• Demonstrate proficiency in using great customer service skills/proper phone etiquette when communicating with patients by phone, text messaging system, or by patient portal.
• Complete daily tasks assigned by Director/Supervisor.
• Complete and run rescreen report to bring clients back into service.
• Attend weekly meetings with department.
• Understand and uphold CentroMed’s mission and values relating to ethics, integrity, safety, corporate responsibility and objectives.
• Actively participate in maintaining high levels of excellent customer service internally and externally.
• Abide by all policies and procedures set forth by CentroMed.
• Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent unauthorised disclosures.
• Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
• Assist in training new employees in performing their job duties as requested.
• Perform all duties in conformance to appropriate safety and security standards.
• Perform other duties assigned.
• Work must be performed on-site as designated.

Qualifications:

• Education: High School diploma or equivalent; Medical Assistant certification preferred.
• Experience: Six months experience in a public health care setting preferred.
• Strong clerical skills to include keyboarding and a good understanding of basic math.
• Some computer knowledge and use of calculator.
• Must possess mental ability to conduct client interviews with a better-than-average attention to detail.
• Bilingual English/Spanish (preferred).