Customer Service Representative (Bilingual) in Stone

COMPANY OVERVIEW
CentroMed is a 501(c)(3) non‑profit organization that provides healthcare for all populations. It is a primary‑care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to its mission of being a premier healthcare provider in the community. Founded in 1971 by CEO and President Ernesto Gomez, PhD, the organization started as a community‑based program focused on culturally competent care for underserved populations and has grown into a network of high‑quality healthcare clinics offering full‑service health and dental care regardless of income limitations. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION
We improve lives by enhancing the well‑being of families through high‑quality, compassionate health care.

CORE VALUES

• RESPECT – We treat all persons with dignity and compassion.
• INTEGRITY – We build trust through honesty, word, and deed.
• EXCELLENCE – We use best practices to deliver exceptional quality care.
• AFFORDABILITY – We manage resources to provide affordable health care.
• TEAMWORK – We work together as a team in the interest of patient care.

JOB SUMMARY
We are searching for our next superstar. As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinics and be responsible for welcoming patients, ensuring positive experiences, registering and processing patients, coordinating encounter data entry, conducting and recording patient financial reviews, billing, collections, and compiling data for the agency’s UDS report and compliance activities.

BENEFITS

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(B)- Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for your Spouse & Children
• Short & Long-Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance – These are additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off / vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation & teamwork.
• Benefits start after 30 days
• Fun & Energetic, Family-Based Environment

DUTIES AND RESPONSIBILITIES

• Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
• Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs.
• Reconciles charges at the end of each day.
• Maintains error‑free daily balance sheets.
• Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).
• Assist patients and visitors who walk into the clinic.
• Answer telephones identifying self and name of clinic.
• Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs.
• To include the use of TMHP and Availity to verify current insurance status.
• Demonstrate ability to schedule patient appointments according to established protocols.
• Maintain 100% productivity rate.
• Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork.
• Review and update household’s financial and demographic information annually.
• Perform intake interview on all new patients using a standard registration form and confirm homelessness.
• Review and update patient registration form and demographic information periodically.
• Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.
• Follow‑up on no‑shows as directed by Provider.
• Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
• Demonstrate excellent attendance and punctuality.
• Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency.
• Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards.
• Participate in the agency’s Quality Improvement Program.
• Assists with outreach activities and other duties as assigned by the Director or Supervisor.

PHYSICAL REQUIREMENTS

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service, externally and internally.

REQUIREMENTS

• Education: High School Diploma or equivalent.
• Experience: General experience working in a health care setting; and experience with medical data entry preferred.
• Strong clerical skills to include keyboarding and a good understanding of basic math.
• Computer knowledge and use of calculator.
• Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better‑than‑average attention to detail.
• Bilingual: English/Spanish.

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.