At a Glance
- Tasks: Welcome patients, manage registrations, and support community outreach at our health clinic.
- Company: CentroMed, a non-profit committed to quality healthcare for underserved communities.
- Benefits: Competitive pay, health insurance, retirement plans, and generous paid time off.
- Other info: Join a diverse team focused on innovation, teamwork, and work-life balance.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: High school diploma, healthcare experience preferred, and bilingual in English/Spanish is a plus.
The predicted salary is between 35000 - 44500 £ per year.
COMPANY OVERVIEW
CentroMed is a 501(c)(3) non‑profit organization that provides primary‑care services as a Federally Qualified Health Center (FQHC) across multiple locations in San Antonio and New Braunfels. For over 50 years, CentroMed has delivered culturally competent care to underserved populations while maintaining a commitment to quality and community impact.
MISSION
We improve lives by promoting the well‑being of families through high‑quality, compassionate health care.
CORE VALUES
- RESPECT: We treat all persons with dignity and compassion.
- INTEGRITY: We build trust through honesty, word and deed.
- EXCELLENCE: We use best practices to deliver exceptional quality care.
- AFFORDABILITY: We manage resources to provide affordable health care.
- TEAMWORK: We work together as a team in the interest of patient care.
JOB SUMMARY
We are searching for our next SUPER STAR! As the Customer Service Representative (CSR) you will serve as the primary contact for patients at CentroMed clinic. The CSR is responsible for welcoming patients, processing registrations, coordinating encounter data entry, and conducting financial reviews and billing. The role also supports quality improvement activities and community outreach.
DUTIES AND RESPONSIBILITIES
- Establish and update patient accounts in the computer system using name, alias, family members, SSN, and account numbers.
- Enter charges for self‑pay, insurance, and eligibility programs; reconcile charges daily and maintain error‑free balance sheets.
- Determine patient eligibility for special programs such as Methodist Healthcare Ministries.
- Assist patients and visitors, answer telephones, and identify the clinic.
- Demonstrate an excellent understanding of Medicaid, Medicare, CHIP, and relevant eligibility programs; use TMHP and Availity to verify insurance.
- Schedule patient appointments according to established protocols.
- Maintain 100% productivity rate; ensure accurate encounter entries, logs, referrals, and outreach paperwork.
- Conduct intake interviews for new patients; confirm homelessness and update registration data annually.
- Assemble medical/dental record forms for specific patient categories and initiate encounter forms as necessary.
- Follow up on no‑shows as directed by the Provider.
- Maintain professional attire, uniform, nametag, and compliance with CentroMed appearance policies.
- Demonstrate excellent attendance and punctuality.
- Assist clinical teams in patient assessment; notify clinicians of emergencies.
- Abide by policies in the Employee Safety Handbook, including OSHA and JCAHO compliance standards.
- Participate in the agency’s Quality Improvement Program.
- Assist with outreach activities and other duties as assigned by the Director or Supervisor.
BENEFITS
- Competitive compensation
- Health, Dental, Vision & Life Insurance
- Retirement plans 403(B) with Company Match contributions
- Basic Life Insurance for you, your spouse & children
- Short & Long‑Term Disability
- Flexible Spending Account (FSA)
- Wellness Employee Assistance (EAP)
- Travel Reimbursement
- Additional benefits such as 6 paid company holidays, 2 extra floating holidays, paid time off/vacation, career development opportunities and a collaborative culture focused on work‑life balance, innovation & teamwork.
- Benefits commence after 30 days
QUALIFICATIONS
- Education: High School Diploma or equivalent
- Experience: General experience working in a health‑care setting; preferred experience with medical data entry.
- Strong clerical skills including keyboarding and basic math; computer knowledge and use of calculator.
- Must possess mental ability to conduct interviews, reconcile encounter reports, and conduct audits with better‑than‑average attention to detail.
- Bilingual English/Spanish (preferred).
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Customer Service Representative - OB/GYN (Bilingual) in Southampton employer: Centro Med Clinic
CentroMed is an exceptional employer dedicated to improving lives through high-quality, compassionate healthcare in San Antonio and New Braunfels. With a strong commitment to employee well-being, we offer competitive compensation, comprehensive benefits, and ample opportunities for career development within a collaborative and inclusive work culture. Join us in making a meaningful impact on the community while enjoying a supportive environment that values teamwork and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - OB/GYN (Bilingual) in Southampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Centro Med Clinic.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Centro Med Clinic.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Centro Med Clinic, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Customer Service Representative - OB/GYN (Bilingual) in Southampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Centro Med Clinic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Centro Med Clinic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Centro Med Clinic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Centro Med Clinic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Centro Med Clinic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Centro Med Clinic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
