At a Glance
- Tasks: Provide on-site and remote IT support for hardware and application issues.
- Company: Join a dynamic healthcare organisation focused on technology and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with chances to learn and advance your career.
- Why this job: Make a real difference in healthcare by supporting essential tech systems.
- Qualifications: IT degree or two years of relevant experience; customer service skills are a must.
The predicted salary is between 24300 - 29700 £ per year.
Full-time Job Summary
The IT Support Specialist I provides on-site and remote support for application and hardware issues.
Duties And Responsibilities
- Routinely travels between various sites to support workstations and users.
- Provides professional and efficient customer service while engaged in clinical environments and performs duties with a low level of technical supervision.
- Installs and supports various types of hardware, including Dell desktop & notebook computers, HP printers, Apple IOS devices, Otech tablets, Fujitsu document scanners, and Cisco IP phones.
- Provides support for NextGen medical EHR/EPM and dental EDR applications.
- Provides support for Microsoft Windows, Microsoft Office, and other software packages.
- Provides technical assistance for meetings and presentations.
- Performs inventory duties of hardware and software assets.
- Performs account management of IT systems.
- Creates detailed documentation of work performed.
- Performs non-routine assignments of substantial variety and complexity given defined objectives.
- Keeps up to date on all agency systems but may specialize in specific areas of expertise.
- Supports network security and privacy of all agency data that is consistent with Joint Commission standards and agency policies.
- Occasionally expected to work after hours and weekends.
Requirements
- Education, Certifications and/or Experience: Associates degree in an IT concentration or minimum two years of work experience in an IT environment with an emphasis on hardware and application support.
- Knowledge: Professional IT certifications preferred.
- Proficiency of computer hardware and software application concepts.
- Familiarity with networking technologies.
- Help desk and/or call center environment experience desired.
- Ability to work in a highly dynamic work environment.
- Ability to handle concurrent assignments.
- Good organizational skills and high attention to detail.
- Good verbal and written communication skills.
- Good interpersonal skills.
- Ability to operate a motor vehicle.
Physical Requirements
- Ability to perform the essential functions of the position.
- Ability to meet the attendance requirements of the position.
- Ability to sit, stand, stoop and bend to perform job duties.
- Ability to lift and move reasonably heavy equipment assisted and unassisted.
- Ability to deliver excellent customer service.
IT Support Specialist I in Ascot employer: Centro Med Clinic
CentroMed is an exceptional employer dedicated to improving lives through high-quality, compassionate healthcare. With a strong focus on teamwork and respect, employees enjoy a supportive, family-oriented work environment in San Antonio and New Braunfels, complete with competitive benefits, career development opportunities, and a commitment to work-life balance. Join us in making a meaningful impact in the community while growing your career in a vibrant and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist I in Ascot
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Centro Med Clinic values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Centro Med Clinic might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Centro Med Clinic!
✨Direct Apply to Centro Med Clinic
Let's not forget to apply directly through the Centro Med Clinic website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist I in Ascot
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Centro Med Clinic.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Centro Med Clinic. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Centro Med Clinic
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
