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- Tasks: Provide first-line technical support and troubleshoot customer issues.
- Company: Join Centrii, a leader in modern energy systems and cybersecurity.
- Benefits: Gain valuable experience, work in a dynamic team, and enjoy career growth.
- Why this job: Make a real impact in the renewable energy sector while developing your IT skills.
- Qualifications: 1-3 years in technical support and strong communication skills required.
- Other info: Collaborative environment with opportunities for industry certifications.
The predicted salary is between 30000 - 40000 £ per year.
Centrii is seeking a Tier 1 Technical Support Specialist to join our growing technical operations team in London, England. This role is ideal for someone early in their IT career who enjoys troubleshooting, working with customers, and serving as the first line of response for technical support issues. The Tier 1 Support Specialist will monitor automated alerting platforms and service tickets, perform initial troubleshooting, and escalate issues to higher-level engineers when necessary. This position plays a critical role in ensuring timely response and effective coordination between customers and Centrii’s technical teams.
Key Responsibilities
- Monitor inbound alerts and notifications from automated systems and monitoring platforms (including Zendesk and other ticketing tools)
- Receive and triage incoming customer support requests
- Perform initial troubleshooting and diagnostics on reported issues
- Document all troubleshooting steps clearly within the ticketing system
- Escalate complex or unresolved issues to Tier 2 or Tier 3 engineers when appropriate
- Maintain clear and professional communication with customers throughout the ticket lifecycle
- Track and update ticket status to ensure proper resolution and follow-through
- Work closely with internal engineering and operations teams to ensure timely issue resolution
Required Qualifications
- 1–3 years of verifiable experience in a technical support, helpdesk, networking, or MSP environment
- Experience triaging inbound support tickets and working within a structured ticketing system
- Hands-on experience using Zendesk or a similar service desk platform
- Basic understanding of networking concepts
- Strong troubleshooting mindset and ability to gather key diagnostic information
- Excellent written and verbal communication skills
- Ability to work collaboratively in a fast-paced technical environment
Preferred Experience
- Familiarity with networking platforms such as Cisco, Fortinet, Cradlepoint
- Experience working with monitoring platforms or automated alerting systems
- Entry-level industry or vendor certifications are strongly preferred, such as CompTIA Network+, Cisco CCNA, Fortinet NSE
Why Join Centrii
You’ll be helping deliver the infrastructure behind modern energy systems, supporting secure and reliable operations across renewable energy environments. Our team is building the next generation of operational technology visibility and cybersecurity for the global energy market, and our Project Managers are critical to ensuring successful execution at scale. If you're interested in managing projects that directly impact critical infrastructure and the future of energy, we’d like to hear from you.
Tier 1 Technical Support Specialist in London employer: Centrii
Contact Detail:
Centrii Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 1 Technical Support Specialist in London
✨Tip Number 1
Get familiar with the tools! Since you'll be using platforms like Zendesk, make sure you know your way around them. A little practice can go a long way in showing you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills. Think of common issues you might face and how you'd solve them. Being able to demonstrate your problem-solving mindset during interviews will definitely impress.
✨Tip Number 3
Communication is key! Practice explaining technical concepts in simple terms. This will help you connect better with customers and show that you can maintain clear communication throughout the ticket lifecycle.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Tier 1 Technical Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and troubleshooting. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your hands-on experience with ticketing systems like Zendesk!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Tier 1 Technical Support Specialist role at Centrii. Share your passion for customer service and how you can contribute to our team’s success.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Centrii
✨Know Your Tech Basics
Brush up on your understanding of networking concepts and troubleshooting techniques. Familiarise yourself with common issues that might arise in a Tier 1 support role, as well as the tools like Zendesk that you'll be using daily.
✨Practice Clear Communication
Since you'll be the first point of contact for customers, practice explaining technical issues in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and professionally, even under pressure.
✨Familiarise Yourself with the Company
Research Centrii and its mission in the renewable energy sector. Understanding their products and services will help you tailor your responses and show genuine interest during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Think of examples from your past experience where you successfully resolved problems or escalated issues appropriately.