At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for customers.
- Company: Join Centrii, a leader in modern energy systems and cybersecurity.
- Benefits: Gain hands-on experience with top tools and grow your IT skills.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact on the future of energy while kickstarting your IT career.
- Qualifications: 1-3 years in tech support and familiarity with networking concepts.
The predicted salary is between 25000 - 32000 € per year.
Centrii is seeking a Tier 1 Technical Support Specialist to join our growing technical operations team in London, England. This role is ideal for someone early in their IT career who enjoys troubleshooting, working with customers, and serving as the first line of response for technical support issues.
The Tier 1 Support Specialist will monitor automated alerting platforms and service tickets, perform initial troubleshooting, and escalate issues to higher-level engineers when necessary. Responsibilities include:
- Monitor inbound alerts and notifications from automated systems and monitoring platforms (including Zendesk and other ticketing tools).
- 1–3 years of verifiable experience in a technical support, helpdesk, networking, or MSP environment.
- Hands-on experience using Zendesk or a similar service desk platform.
- Basic understanding of networking concepts.
- Familiarity with networking platforms.
- Experience working with monitoring platforms or automated alerting systems.
- Entry-level industry or vendor certifications are strongly preferred, such as CompTIA Network+, Cisco CCNA, Fortinet NSE.
You’ll be helping deliver the infrastructure behind modern energy systems, supporting secure and reliable operations across renewable energy environments. Our team is building the next generation of operational technology visibility and cybersecurity for the global energy market, and our Project Managers are critical to ensuring successful execution at scale. If you're interested in managing projects that directly impact critical infrastructure and the future of energy, we’d like to hear from you.
ICT Technical Support Assistant employer: Centrii
Centrii is an excellent employer for those looking to kickstart their IT career in a dynamic and supportive environment. Located in London, our work culture fosters collaboration and innovation, offering ample opportunities for professional growth through hands-on experience with cutting-edge technology in the renewable energy sector. Join us to be part of a team that not only values your contributions but also empowers you to make a meaningful impact on the future of energy.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical Support Assistant
✨Tip Number 1
Get familiar with the tools! Since you'll be using platforms like Zendesk, spend some time exploring them. Knowing your way around these systems can really set you apart during interviews.
✨Tip Number 2
Practice your troubleshooting skills. Set up a small home network and try to resolve common issues. This hands-on experience will not only boost your confidence but also give you real examples to share in interviews.
✨Tip Number 3
Network with others in the industry! Join online forums or local meetups related to IT support. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and enthusiasm for the role when you apply.
We think you need these skills to ace ICT Technical Support Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Technical Support Assistant role. Highlight any relevant experience you have in technical support, especially with tools like Zendesk. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality, so don’t hold back!
Showcase Your Troubleshooting Skills:Since this role involves troubleshooting, be sure to include examples of how you've successfully resolved technical issues in the past. We want to know how you think on your feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Centrii
✨Know Your Tech Basics
Make sure you brush up on your networking concepts and any relevant technical knowledge. Since this role involves troubleshooting, being able to discuss basic networking principles will show that you're ready to tackle the challenges of the job.
✨Familiarise Yourself with Zendesk
Since Centrii uses Zendesk for their ticketing system, it’s a good idea to get comfortable with it. If you have experience with similar platforms, be prepared to talk about that too. Highlighting your familiarity can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Think of examples from your past experiences where you successfully resolved problems or provided excellent customer service. This will demonstrate your practical skills.
✨Show Enthusiasm for the Energy Sector
Centrii is focused on renewable energy, so showing genuine interest in this field can make a big difference. Research the company’s projects and be ready to discuss why you’re excited about contributing to modern energy systems and cybersecurity.
