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- Tasks: Provide top-notch technical support and troubleshoot issues for customers.
- Company: Join Centrii, a leader in modern energy systems and tech innovation.
- Benefits: Gain valuable experience, work in a dynamic team, and enjoy career growth.
- Why this job: Make a real difference in renewable energy while kickstarting your IT career.
- Qualifications: 1-3 years in tech support; strong troubleshooting and communication skills.
- Other info: Collaborative environment with opportunities to learn and grow in tech.
The predicted salary is between 25000 - 32000 £ per year.
Centrii is seeking a Tier 1 Technical Support Specialist to join our growing technical operations team in London, England. This role is ideal for someone early in their IT career who enjoys troubleshooting, working with customers, and serving as the first line of response for technical support issues.
The Tier 1 Support Specialist will monitor automated alerting platforms and service tickets, perform initial troubleshooting, and escalate issues to higher-level engineers when necessary. This position plays a critical role in ensuring timely response and effective coordination between customers and Centrii’s technical teams.
Key Responsibilities- Monitor inbound alerts and notifications from automated systems and monitoring platforms (including Zendesk and other ticketing tools)
- Receive and triage incoming customer support requests
- Perform initial troubleshooting and diagnostics on reported issues
- Document all troubleshooting steps clearly within the ticketing system
- Escalate complex or unresolved issues to Tier 2 or Tier 3 engineers when appropriate
- Maintain clear and professional communication with customers throughout the ticket lifecycle
- Track and update ticket status to ensure proper resolution and follow-through
- Work closely with internal engineering and operations teams to ensure timely issue resolution
- 1–3 years of verifiable experience in a technical support, helpdesk, networking, or MSP environment
- Experience triaging inbound support tickets and working within a structured ticketing system
- Hands-on experience using Zendesk or a similar service desk platform
- Basic understanding of networking concepts
- Strong troubleshooting mindset and ability to gather key diagnostic information
- Excellent written and verbal communication skills
- Ability to work collaboratively in a fast-paced technical environment
- Familiarity with networking platforms such as: Cisco, Fortinet, Cradlepoint
- Experience working with monitoring platforms or automated alerting systems
- Entry-level industry or vendor certifications are strongly preferred, such as: CompTIA Network+, Cisco CCNA, Fortinet NSE
Why Join Centrii
You’ll be helping deliver the infrastructure behind modern energy systems, supporting secure and reliable operations across renewable energy environments. Our team is building the next generation of operational technology visibility and cybersecurity for the global energy market, and our Project Managers are critical to ensuring successful execution at scale. If you’re interested in managing projects that directly impact critical infrastructure and the future of energy, we’d like to hear from you.
Tier 1 Technical Support Specialist in City of London employer: Centrii
Contact Detail:
Centrii Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 1 Technical Support Specialist in City of London
✨Tip Number 1
Get familiar with the tools! Since you'll be using platforms like Zendesk, spend some time exploring them. Knowing your way around these systems will not only boost your confidence but also show potential employers that you're ready to hit the ground running.
✨Tip Number 2
Practice your troubleshooting skills! Set up a small home lab or use virtual environments to simulate common technical issues. This hands-on experience will make you more comfortable when dealing with real customer problems and will impress interviewers.
✨Tip Number 3
Brush up on your communication skills! As a Tier 1 Support Specialist, you'll need to explain technical issues clearly to customers. Try role-playing scenarios with friends or family to practice how you’d handle different support situations.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Tier 1 Technical Support Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience with ticketing systems like Zendesk!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Clear and concise writing will show us that you can maintain professionalism throughout the ticket lifecycle.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Centrii
✨Know Your Tech Basics
Brush up on your understanding of networking concepts and troubleshooting techniques. Be ready to discuss your hands-on experience with tools like Zendesk, as well as any relevant certifications you might have. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical issues in simple terms. You might be asked to role-play a support scenario during the interview, so being clear and professional in your communication is key.
✨Familiarise Yourself with the Company
Do some research on Centrii and its mission in the renewable energy sector. Understanding their products and services will help you tailor your answers and demonstrate your genuine interest in the company and the role.
✨Prepare for Scenario Questions
Think about past experiences where you've successfully troubleshot an issue or handled a difficult customer. Be ready to share these examples, focusing on your thought process and the steps you took to resolve the situation. This will highlight your problem-solving skills and ability to work under pressure.