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- Tasks: Provide top-notch technical support and troubleshoot issues for customers.
- Company: Join Centrii, a leader in modern energy systems and tech innovation.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for growth.
- Why this job: Be part of a team shaping the future of energy and technology.
- Qualifications: 1-3 years in tech support; familiarity with Zendesk and networking concepts.
- Other info: Dynamic role with potential for career advancement in a thriving industry.
The predicted salary is between 25000 - 32000 £ per year.
Centrii is seeking a Tier 1 Technical Support Specialist to join our growing technical operations team in London, England. This role is ideal for someone early in their IT career who enjoys troubleshooting, working with customers, and serving as the first line of response for technical support issues.
The Tier 1 Support Specialist will monitor automated alerting platforms and service tickets, perform initial troubleshooting, and escalate issues to higher-level engineers when necessary. Monitor inbound alerts and notifications from automated systems and monitoring platforms (including Zendesk and other ticketing tools).
- 1–3 years of verifiable experience in a technical support, helpdesk, networking, or MSP environment
- Hands-on experience using Zendesk or a similar service desk platform
- Basic understanding of networking concepts
- Familiarity with networking platforms
- Experience working with monitoring platforms or automated alerting systems
- Entry-level industry or vendor certifications are strongly preferred, such as CompTIA Network+ or Cisco CCNA
You’ll be helping deliver the infrastructure behind modern energy systems, supporting secure and reliable operations across renewable energy environments. Our team is building the next generation of operational technology visibility and cybersecurity for the global energy market, and our Project Managers are critical to ensuring successful execution at scale.
If you're interested in managing projects that directly impact critical infrastructure and the future of energy, we’d like to hear from you.
Technical Support Analyst - IT in City of London employer: Centrii
Contact Detail:
Centrii Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - IT in City of London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with folks in the IT scene. You never know who might have a lead on that perfect Tier 1 Technical Support role.
✨Tip Number 2
Get hands-on experience with tools like Zendesk. If you haven't already, set up a free trial or use it in a personal project. Familiarity with these platforms can really make you stand out when applying for roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It shows you're keen and professional.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to showcase your passion for the role.
We think you need these skills to ace Technical Support Analyst - IT in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and any hands-on work with tools like Zendesk. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background fits into our mission at Centrii. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Certifications: If you've got any industry certifications like CompTIA Network+ or Cisco CCNA, make sure they’re front and centre in your application. We value those qualifications and they can really set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Centrii
✨Know Your Tech Basics
Brush up on your understanding of networking concepts and the tools mentioned in the job description, like Zendesk. Being able to discuss these topics confidently will show that you're ready for the role.
✨Showcase Your Troubleshooting Skills
Prepare examples from your past experiences where you successfully troubleshot a technical issue. This could be from previous jobs, internships, or even personal projects. Real-life scenarios can make your answers more relatable and impressive.
✨Familiarise Yourself with the Company
Research Centrii and their role in the renewable energy sector. Understanding their mission and how your role as a Technical Support Analyst fits into their goals will help you answer questions more effectively and demonstrate your enthusiasm.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the technologies they use, or how success is measured in the role. It shows you're genuinely interested and engaged in the opportunity.