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- Tasks: Provide first-line technical support and troubleshoot issues for customers.
- Company: Join Centrii, a leader in modern energy systems and cybersecurity.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for growth.
- Why this job: Make a real impact on the future of energy while kickstarting your IT career.
- Qualifications: 1-3 years in tech support, familiarity with Zendesk, and basic networking knowledge.
- Other info: Be part of a dynamic team shaping the global energy market.
The predicted salary is between 25000 - 32000 £ per year.
Centrii is seeking a Tier 1 Technical Support Specialist to join our growing technical operations team in London, England. This role is ideal for someone early in their IT career who enjoys troubleshooting, working with customers, and serving as the first line of response for technical support issues.
The Tier 1 Support Specialist will monitor automated alerting platforms and service tickets, perform initial troubleshooting, and escalate issues to higher-level engineers when necessary. Monitor inbound alerts and notifications from automated systems and monitoring platforms (including Zendesk and other ticketing tools).
- 1–3 years of verifiable experience in a technical support, helpdesk, networking, or MSP environment
- Hands-on experience using Zendesk or a similar service desk platform
- Basic understanding of networking concepts
- Familiarity with networking platforms
- Experience working with monitoring platforms or automated alerting systems
- Entry-level industry or vendor certifications are strongly preferred, such as CompTIA Network+ or Cisco CCNA
You’ll be helping deliver the infrastructure behind modern energy systems, supporting secure and reliable operations across renewable energy environments. Our team is building the next generation of operational technology visibility and cybersecurity for the global energy market, and our Project Managers are critical to ensuring successful execution at scale. If you're interested in managing projects that directly impact critical infrastructure and the future of energy, we’d like to hear from you.
ICT Technical Support Assistant in City of London employer: Centrii
Contact Detail:
Centrii Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technical Support Assistant in City of London
✨Tip Number 1
Get familiar with the tools! Since you'll be using platforms like Zendesk, spend some time exploring them. Knowing your way around these systems can really set you apart during interviews.
✨Tip Number 2
Practice your troubleshooting skills. Set up a small home network and try to resolve common issues. This hands-on experience will not only boost your confidence but also give you real examples to share in interviews.
✨Tip Number 3
Network with others in the industry! Join forums or local meetups related to IT support. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and enthusiasm for the role when you apply.
We think you need these skills to ace ICT Technical Support Assistant in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and any hands-on work with tools like Zendesk. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background fits with our mission at Centrii. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Certifications: If you've got any industry certifications like CompTIA Network+ or Cisco CCNA, make sure they’re front and centre in your application. We value those qualifications and they can really set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Centrii
✨Know Your Tech Basics
Brush up on your understanding of networking concepts and the tools mentioned in the job description, like Zendesk. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Troubleshooting Skills
Prepare examples from your past experiences where you successfully troubleshot a technical issue. This could be from previous jobs, internships, or even personal projects. Real-life scenarios can make a big impact!
✨Familiarise Yourself with the Company
Research Centrii and their role in the renewable energy sector. Understanding their mission and how your role fits into their goals will help you answer questions more effectively and demonstrate your enthusiasm.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use, or the challenges they face. This shows your genuine interest in the position and helps you assess if it's the right fit for you.