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For Companies At a Glance
- Tasks: Manage tenancies, verify references, and coordinate move-ins and move-outs.
- Company: Collaborative company based in central Birmingham with teams across the UK.
- Benefits: 25 days holiday, enhanced pension scheme, and growing holiday allowance.
- Other info: Opportunities for career growth and professional development.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: ARLA preferred, customer service experience, and 6+ months in tenancy management.
The predicted salary is between 30000 - 40000 £ per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
Responsibilities
- Verify tenant references and assess suitability before move-in
- Produce full move-in packs, including contracts, compliance documents and handover coordination
- Manage tenancy renewals, including negotiation and contract preparation
- Process post-move-in documentation and maintain accurate digital records in the CRM
- Coordinate checkouts and move-out reporting, negotiating deposit returns and deductions
- Handle TDS disputes and manage Reposit/Nil Deposit claims
- Book and process inventories before move-in and upon receipt
- Schedule, review and action property inspections, identifying required works or improvements
- Oversee reactive maintenance, liaising with landlords, tenants and contractors
- Manage proactive maintenance and property improvement projects
- Process contractor invoices for approval and payment
- Ensure full property compliance with safety regulations (EICR, Gas Safety, EPC, ID checks, R2R etc.)
- Report departmental KPIs to the Team Leader regularly
What You Need To Succeed
- ARLA preferred
- Experience of working in a customer service environment is essential
- 6+ months experience working within Tenancy/Property Manager
- Proficient IT user, able to use MS packages as well as a range of internal systems
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
Tenancy Manager employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Tenancy Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see that you’re genuinely interested in us and how we work together. Think about how your experience aligns with our values and be ready to share examples!
✨Tip Number 3
Showcase your skills during the interview! Bring along any relevant documents or examples of your work, especially if you’ve managed tenancy renewals or handled disputes before. We love seeing how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Tenancy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Manager role. Highlight your relevant experience in property management and customer service, and don’t forget to mention any ARLA qualifications you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our collaborative culture. Keep it concise but engaging.
Showcase Your Tech Skills: Since we’re all about tech at StudySmarter, make sure to highlight your proficiency with MS packages and any internal systems you’ve used. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re keen to join our team!
How to prepare for a job interview at Centrick
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Manager. Brush up on tenant referencing, compliance documents, and property inspections. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since experience in customer service is essential, prepare examples of how you've handled challenging situations with clients or tenants in the past. Highlight your communication skills and ability to resolve conflicts effectively.
✨Get Familiar with Tech
As a proficient IT user is a must, make sure you’re comfortable discussing the software and systems you’ve used in previous roles. If you have experience with CRM systems, be ready to explain how you’ve utilised them to maintain accurate records.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the Tenancy Manager role. This shows your interest in the position and helps you determine if it’s the right fit for you.