Senior Property Manager (Birmingham) in London

The Company

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We\'re all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!

We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

An experienced professional. We’re seeking an individual with experience in a similar property management role and the ability to form excellent professional relationships.

Someone with an eye for detail. Property is a fast-paced sector, so we need a person who can work quickly and accurately on our IT systems, with excellent spelling and grammar.

An engaging communicator. We’re looking for someone who can build excellent rapport with both our residents and our clients, ensuring they receive exceptional customer service.

You will possess a MTPI professional property qualification. Here at Centrick, we support your professional development and career progression.

You will split your time between working from home, in the office and across allocated sites.

And what will you be doing?

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• You’ll have a background in Residential Property Management and a strong ability to build and maintain professional relationships.
• Strategically working efficiently and accurately across multiple systems while managing complex issues.
• You’ll be confident in building a strong rapport with residents, contractors, and clients, ensuring exceptional customer service at every touchpoint.
• You will hold an MTPI qualification (or be working towards one), at Centrick, we actively support your professional development and career progression.
• Oversee a portfolio of developments, ensuring high standards and smooth operations.
• Manage all aspects of property management, from onboarding new developments to overseeing ongoing maintenance and compliance.
• Financial Management: Set and monitor yearly budgets, ensure service charge collections, and agree on year-end accounts.
• Plan and oversee major works, ensuring they are completed efficiently, on time, and within budget.
• Ensure all properties adhere to the latest health and safety regulations and industry best practices.
• Act as the main point of contact for residents, leaseholders, and clients, ensuring queries and issues are resolved professionally and efficiently.
• Conduct regular site visits, attend resident meetings, and proactively address any issues to maintain property standards.

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Health and Wellbeing: We all know how important health is, and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
• Rest and Adventure: Enjoy 25 days (Pro Rata) of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you.
• Future Security: National surveys show that pensions are a top priority for employees. That’s why we offer an enhanced pension scheme with a 5% match after a year, helping you secure your future.
• Socials: Enjoy our calendar of events, which include lunches, activities and meet-ups with all our teams (we\'re quite big now and spread across the nation!). These gatherings are a fantastic opportunity for everyone to catch up, socialize, and build connections within the business.
• Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave.
• Extra Time: We appreciate your dedication and service. As a token of our gratitude, your holiday allowance increases with your length of service.
• Looking After You: Company sick pay increases with your length of service, because your wellbeing matters to us.
• Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills.
• Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That\'s why we offer 24/7 mental health support and complementary counselling sessions. Additionally, we\'ve created a dedicated space called the Zen Den where you can take a break, pray or just have time to regroup.
• Monthly Surprises: Enjoy Perkbox reward points every month! Use them for a nice treat, a getaway, or even your weekly shop. Plus, you can win extra points for even more fun surprises.
• Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
• Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid week Nandos, a shopping spree or health-focused rewards! It’s your choice how you spend your monthly perks.

At Centrick inclusivity and diversity aren\'t just words to us—they\'re the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.

We are all unique and we want to help you shine during the interview process. If there’s anything we can do to make you more comfortable or confident, just let us know. We\'re here to help you show off your best self!