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For Companies At a Glance
- Tasks: Lead and mentor a team while managing property operations and resolving issues.
- Company: Centrick is a nationwide residential property expert dedicated to improving lives since 2005.
- Benefits: Enjoy 25 days holiday, enhanced pension, mental health support, and a birthday bonus!
- Other info: Centrick values inclusivity and offers support throughout the hiring process.
- Why this job: Join a diverse team focused on continuous improvement and community impact.
- Qualifications: Strong leadership skills and understanding of property operations required.
The predicted salary is between 21000 - 24000 £ per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting that right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Provide expert guidance and oversight to ensure consistent, high‑quality property management service.
- Train, coach, and mentor team members, supporting effective onboarding and adherence to company standards.
- Conduct regular 1‑2‑1s to review wellbeing, performance, and development progress.
- Complete routine quality checks to maintain accuracy, compliance, and excellent customer experience.
- Manage and resolve escalated or complex enquiries, offering specialist support where needed.
- Offer floating regional support and cover absences to maintain seamless service delivery.
- Coordinate business updates and represent the team in regional and spotlight meetings.
- Support complaint handling and monitor social media to ensure maintenance issues are addressed promptly.
- Oversee logging and progression of maintenance requests, including urgent or business‑critical incidents.
- Collaborate with senior leaders to identify training needs and contribute to team development.
- Assist with onboarding new clients and developments, ensuring smooth transitions and consistent standards.
What You Need to Succeed
- Excellent written and verbal communication with a high level of written English
- Experience in leading and motivating a team of a customer service focused team.
- A track record of delivering a high-quality customer service and administrative tasks
- The ability to proactively problem solves, and find solutions to complex issues
- A commitment to continued professional learning and development
- Proficient IT user, able to use Microsoft packages as well as a range of internal systems
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Senior Property Coordinator employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Coordinator
✨Tip Number 1
Familiarise yourself with Centrick's mission and values. Understanding their commitment to making lives better will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in team management and coaching. Be prepared to discuss specific examples of how you've successfully trained or mentored others, as this is a key aspect of the Senior Property Coordinator role.
✨Tip Number 3
Brush up on your conflict resolution skills. Since the role involves handling escalations and complex issues, being able to demonstrate your approach to resolving conflicts effectively will set you apart from other candidates.
✨Tip Number 4
Research property operations and compliance regulations relevant to the role. Showing that you have a strong understanding of these areas will not only boost your confidence but also impress the interviewers at Centrick.
We think you need these skills to ace Senior Property Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and team leadership. Use specific examples that demonstrate your skills in conflict resolution and compliance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for property management and your understanding of Centrick's mission. Mention how your previous experiences align with the responsibilities of the Senior Property Coordinator role.
Showcase Leadership Skills: In your application, emphasise your experience in training and mentoring teams. Provide examples of how you've successfully managed conflicts or escalations in past roles.
Highlight Continuous Improvement: Discuss any initiatives you've led or participated in that contributed to process improvements in property operations. This shows your commitment to enhancing service delivery, which is key for Centrick.
How to prepare for a job interview at Centrick
✨Showcase Your Leadership Skills
As a Senior Property Coordinator, you'll be expected to lead and mentor your team. Prepare examples of how you've successfully managed teams in the past, focusing on training, coaching, and conflict resolution.
✨Understand Property Operations
Demonstrate a strong understanding of property operations and compliance during your interview. Brush up on relevant regulations and best practices, as this knowledge will be crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle escalations and complex issues. Think of specific scenarios where you successfully resolved conflicts or improved service delivery, and be ready to discuss them.
✨Emphasise Your Adaptability
The role involves managing multiple regions and portfolios. Highlight your experience in adapting to different environments and your ability to maintain continuity across various teams and locations.