At a Glance
- Tasks: Support resident services, handle queries, and coordinate move-ins/outs.
- Company: Centrick, a dynamic property management company in Leicester.
- Benefits: Flexible part-time hours, great team environment, and valuable experience.
- Other info: Opportunity to collaborate with internal teams and gain market insights.
- Why this job: Engage with residents and make a positive impact in your community.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Centrick is seeking a part‑time customer-focused coordinator to support resident services across our Leicester area.
The role covers front-of-house duties, resident queries, move-in/out coordination, and general property support.
You will engage with residents, support occupancy initiatives, and help maintain high standards while collaborating with internal teams and local market insights.
An eye for detail and strong English communication are essential.
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Resident Experience Pro - Part-Time (16 hrs/wk) employer: Centrick
Centrick is an exceptional employer that prioritises collaboration and employee well-being, offering a supportive work culture in the heart of Birmingham. With generous benefits such as enhanced holiday allowances, mental health support, and professional development opportunities, we empower our team to thrive both personally and professionally. Our commitment to diversity and inclusivity ensures that every employee feels valued and supported, making Centrick a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Pro - Part-Time (16 hrs/wk)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Centrick and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Centrick and let us see your personality shine through!
We think you need these skills to ace Resident Experience Pro - Part-Time (16 hrs/wk)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Centrick.
Get Familiar with Our Brand:Before applying, take some time to learn about Centrick and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Centrick
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Centrick.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Centrick will surely appreciate.
