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- Tasks: Enhance resident experiences and manage property-related queries in a dynamic environment.
- Company: Join Centrick, a forward-thinking property management team dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, enhanced pension, health support, and professional development opportunities.
- Why this job: Be the first point of contact for residents and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Diverse and inclusive workplace with excellent career progression potential.
The predicted salary is between 28800 - 43200 £ per year.
We are Centrick, a team of driven property experts united by a simple goal: to make customers' lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home. We are all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That is why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick! We take pride in the service we provide as well as building a collaborative culture internally.
As a Customer Experience Advisor at Centrick, you will be the first point of contact for residents and clients, providing support across a wide range of property-related queries. This is a customer service-focused role designed to deliver an exceptional resident experience, build trust, and offer timely, accurate resolution to queries. This role is perfect for someone who thrives in a fast-paced, high-volume environment, is confident on the phone, and demonstrates empathy and ownership with every interaction. You will be trained to manage systems, understand property operations, and develop the skills needed to progress into more senior roles such as Team Lead or into the wider Property function.
What will you be doing? No two days are the same, but the below gives you a flavour of some of the tasks you would typically be involved with:
- Enhance the living experience of residents by implementing a Residents Engagement Programme
- Cover the reception desk and respond to resident queries efficiently
- Work with Central Services & third-party agents to maximise occupancy
- Implement resident retention strategies
- Achieve positive resident reviews on various online platforms in line with set KPIs
- Manage post and parcels for residents
- Ensure optimum service levels at all stages of the resident journey - move ins, during residency and move out
- Create an online presence on social media channels in line with Centrick brand guidelines
- Be aware of competitor activity and shifts in the local market
- Effectively maintain your site in line with set KPIs
- Report on site performance in line with client and Line Manager expectations
- Any risks to visitors, staff and residents are removed or reported
- Monitor contractors on-site to ensure they observe noise and other restrictions as well as abide by Centrick procedures
- Carry out routine inspections and compliance checks with reporting for audits
- Manage works conducted by suppliers
- Ensure a robust PPM schedule is implemented
Why join us?
- Time to Recharge: 25 days holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Reward Platform: Monthly perks to spend how you like
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we are here to help you succeed.
Resident Experience Coordinator employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Centrick's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in making residents' lives better.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for residents, it's crucial to sound confident and friendly on the phone. Try role-playing with a friend or family member to get comfortable handling various queries.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled customer service situations in the past. Highlight times when you went above and beyond to resolve issues and make someone's day better—this is key for a role focused on resident experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Centrick team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Resident Experience Coordinator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and voice into your cover letter and CV. Remember, we’re all about people, so showing us who you are can really make you stand out.
Tailor Your Application: Make sure to tailor your application to the Resident Experience Coordinator role. Highlight your relevant experience and skills that align with what we’re looking for. It’s all about showing us how you can enhance the living experience for our residents!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at Centrick
✨Know the Company Inside Out
Before your interview, take some time to research Centrick and its values. Understand their mission to enhance residents' lives and how they reinvest in their team and technology. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Resident Experience Coordinator, you'll be the first point of contact for residents. Prepare examples from your past experiences where you've demonstrated empathy, ownership, and effective problem-solving. Highlight situations where you turned a negative experience into a positive one, as this will resonate well with their focus on exceptional resident experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to property management and resident interactions. Practice responding to scenarios like handling a difficult resident query or implementing a new engagement programme. This will showcase your ability to think on your feet and your understanding of the role's demands.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that demonstrate your interest in the role and the company. You might ask about the current challenges the Property Assistant team faces or how success is measured in the Resident Experience Coordinator position. This shows that you're not just looking for any job, but that you're keen on contributing to Centrick's success.
