At a Glance
- Tasks: Engage residents and ensure exceptional customer service in a vibrant community.
- Company: Join Centrick, a people-focused property management team dedicated to enhancing lives.
- Benefits: Enjoy 25 days holiday, enhanced pension, and mental health support.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Be the face of our new property and make a real difference in residents' lives.
- Qualifications: Strong communication skills and a passion for customer service.
Part Time 16 hrs per week
Week 2 & 4 - Mon, Tues, Wed, ThursWith our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
Part Time 16 hrs per weekWeek 1 & 3 - Mon, Wed, Sat and Week 2 & 4 - Mon, Tues, Wed, ThursWith our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
Job Duties
- Deliver an exceptional resident experience through engagement activities, resident support, and seamless move-in, during-residency, and move-out journeys.
- Manage front-of-house operations, handling resident and visitor enquiries professionally, conducting security checks, and supporting property viewings.
- Support occupancy and resident retention initiatives by working closely with internal teams, third-party agents, and local market insights.
- Maintain high standards across the property, including cleanliness, presentation, housekeeping support, and prompt resolution of property-related issues.
- Promote a safe and compliant environment by conducting building patrols, responding to incidents and emergencies, identifying risks, and maintaining accurate records.
- Monitor site performance against KPIs, support sales and operational objectives, contribute to social media activity, and provide regular performance reporting to management.
What You Need To Succeed
- Excellent customer service skills with the ability to build positive relationships and respond to customer needs with empathy.
- Strong verbal and written communication skills, with a high standard of English, spelling, and grammar.
- Proficient in Microsoft Office and CRM systems, with strong IT literacy.
- Proven experience in a customer-facing role, delivering high levels of service and results.
- Previous experience within the lettings, property, or residential sector is desirable.
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
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Resident Experience Coordinator in Leicester employer: Centrick
Centrick is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant city of Manchester. With benefits such as 25 days’ holiday, enhanced pension schemes, and health support, we empower our team to thrive while ensuring compliance and high-quality service delivery in property management. Join us to lead a dedicated team and make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Coordinator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Centrick. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Centrick before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Experience Coordinator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Centrick:Your cover letter is your chance to shine! Tell us why you want to work at Centrick specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Centrick!
How to prepare for a job interview at Centrick
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
