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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage property-related queries daily.
- Company: Centrick is a nationwide residential property expert focused on improving lives since 2005.
- Benefits: Enjoy 25 days holiday, enhanced pension, sick pay boost, and mental health support.
- Why this job: Join a collaborative team that values growth, inclusivity, and community impact.
- Qualifications: Strong admin skills and experience in customer service are essential.
- Other info: We celebrate diversity and offer support throughout the hiring process.
The predicted salary is between 28800 - 43200 £ per year.
We\’re Centrick — residential property experts with a clear mission: to make lives better, every day.
Since 2005, we\’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we\’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
What You\’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don\’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Deliver exceptional customer service at all times
- Answer calls – first time resolution where possible
- Should be able to confidently answer and resolve: fob requests, statement requests, access details, account balance queries, locate contracts, bank details, direct to correct department, portal access, provide maintenance updates
- Manage and respond to estate inbox / customer service queue in Dwellant
- Manage voicemail inbox
- Chase open maintenance jobs with the relevant contractor
- Issue letters via email and post
- Deal with returned post
- Raise PO\’s where necessary
- Assist with the general running of the department as instructed by the Senior PA\’s
Confidently carry out the above, and in addition:
- Answer overflow calls – first time resolution where possible
- Work alongside and have regular meetings with the Property Manager responsible for their portfolio
- Work with Property Manager to resolve and respond to complex queries on their portfolio
- Site inspection actions
- Ensure contracts are in place – find tenders, new contractors (what documents they need to provide)
- Raise quote requests on Dwellant and chase responses
- Ensure Dwellant up to date – documents uploaded (insurance certificate etc)
- Check OOH reports for their sites and raise PO\’s
- Breach of lease letters and process
- Respond to incoming calls and emails quickly (inside SLA) and ensure regular feedback of outstanding issues is provided
- Knowledge of Service Charges
- Dealing with Insurance Claims
What You Need to Succeed
- Be able showcase your administrative skills, your customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients
- Have experience handling high volumes of customer emails, inbound and outbound calls
Why Join Us?
- Time to Recharge: 25 days\’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Reward Platform: Monthly perks how you like
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we\’re here to help you succeed.
Property Coordinator in Fareham employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Coordinator in Fareham
✨Tip Number 1
Familiarise yourself with the property management industry, especially in areas like customer service and administrative tasks. Understanding the specific challenges and expectations in this field will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of Centrick or similar companies. Engaging with them can provide valuable insights into the company culture and the specific skills they value, which you can highlight in your conversations.
✨Tip Number 3
Prepare to discuss your experience with high volumes of customer interactions. Be ready to share specific examples of how you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Tip Number 4
Demonstrate your organisational skills by preparing a list of questions about the role and the company. This shows your genuine interest and helps you assess if it's the right fit for you, while also making a positive impression.
We think you need these skills to ace Property Coordinator in Fareham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Property Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your administrative skills, customer service experience, and ability to manage high volumes of communication. Use bullet points for clarity and focus on achievements relevant to property management.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to deliver exceptional customer service and handle complex queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Centrick
✨Showcase Your Customer Service Skills
As a Property Coordinator, exceptional customer service is key. Prepare examples of how you've successfully resolved customer queries in the past, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the role.
✨Familiarise Yourself with Dwellant
Since you'll be managing the estate inbox and using Dwellant for various tasks, it's beneficial to have a basic understanding of this platform. If possible, explore its features beforehand so you can discuss how you would use it effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks or resolve complex issues. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Administrative Skills
Highlight your organisational skills and attention to detail, as these are crucial for the role. Bring examples of how you've managed administrative tasks efficiently in previous positions, such as handling correspondence or maintaining records.
