At a Glance
- Tasks: Deliver exceptional customer service and manage various administrative tasks daily.
- Company: Centrick is a nationwide residential property expert dedicated to improving lives since 2005.
- Benefits: Enjoy 25 days holiday, enhanced pension, study support, and mental health services.
- Other info: Diversity and inclusivity are core values; adjustments during interviews are welcomed.
- Why this job: Join a collaborative team focused on continuous improvement and community impact.
- Qualifications: Strong administrative skills and experience in customer service are essential.
The predicted salary is between 28800 - 43200 € per year.
With our headquarters in central Birmingham and teams across the UK, we're a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You'll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply.
- Support Property Managers across their portfolios to ensure effective, high-quality service delivery.
- Manage day-to-day customer enquiries via email and online portals, responding promptly and professionally.
- Escalate complex, sensitive, or unresolved issues in line with company procedures.
- Maintain accurate records and property information within Qube and internal reference documents.
- Prepare and issue correspondence through Qube, including formal notices and resident communications.
- Manage workflows efficiently by categorising, assigning, and updating tasks while meeting daily thresholds.
- Raise clear, compliant work orders and quotation requests for contractors.
- Process and coordinate insurance claims, handling initial assessments and progressing cases appropriately.
- Oversee fob and key requests, ensuring timely and auditable processing.
- Provide professional telephone support to residents, contractors, and stakeholders when required.
- Undertake occasional site visits to support learning and understanding of development needs.
What You Need to Succeed
- Strong administrative and organisational skills alongside attention to detail.
- Customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients
- Proficient IT user, able to use MS packages as well as a range of internal systems
- Experience of working in a similar role is desirable
Why Join Us?
- Time to Recharge: 25 days' holiday plus
Property Coordinator in Southampton employer: Centrick
Centrick is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in the heart of Birmingham. With generous benefits such as 25 days of holiday, enhanced pension schemes, and dedicated learning opportunities, we empower our team to thrive both personally and professionally. Join us to be part of a collaborative environment where your contributions make a meaningful impact on our clients and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Property Coordinator in Southampton
✨Tip Number 1
Familiarise yourself with the property management industry, especially the specific services Centrick offers. Understanding the nuances of property coordination and customer service in this context will help you stand out during discussions.
✨Tip Number 2
Prepare to demonstrate your ability to handle high volumes of customer interactions. Think of examples from your past experiences where you successfully managed multiple queries or resolved issues efficiently, as this is crucial for the role.
✨Tip Number 3
Showcase your administrative skills by being ready to discuss tools and software you've used in previous roles. Familiarity with property management systems like Dwellant can be a significant advantage, so consider brushing up on that.
✨Tip Number 4
Highlight your ability to build rapport with clients and residents. Prepare anecdotes that illustrate how you've created lasting connections in previous roles, as this aligns perfectly with Centrick's mission of enhancing lives.
We think you need these skills to ace Property Coordinator in Southampton
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Property Coordinator position. Tailor your application to highlight relevant experiences that align with these tasks.
Highlight Customer Service Skills:Since exceptional customer service is a key part of the role, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to handle customer queries effectively and build rapport.
Showcase Administrative Experience:Detail your administrative skills and experience in managing high volumes of emails and calls. Use quantifiable achievements to illustrate your efficiency and effectiveness in previous roles.
Personalise Your Application:Address your cover letter to the hiring manager if possible, and express your enthusiasm for Centrick's mission. Mention why you want to work specifically for them and how you can contribute to their goals.
How to prepare for a job interview at Centrick
✨Showcase Your Customer Service Skills
As a Property Coordinator, exceptional customer service is key. Prepare examples of how you've successfully resolved customer queries in the past, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the role.
✨Familiarise Yourself with Dwellant
Since you'll be managing customer service queues and estate inboxes using Dwellant, it's beneficial to have a basic understanding of this platform. If possible, explore its features beforehand so you can discuss how you would use it effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks or resolve complex issues. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Administrative Skills
The role requires strong administrative capabilities. Be ready to discuss your experience with managing documentation, handling correspondence, and maintaining records. Highlight any tools or systems you've used to stay organised and efficient.
