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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage various administrative tasks daily.
- Company: Centrick is a nationwide residential property expert dedicated to improving lives since 2005.
- Benefits: Enjoy 25 days holiday, enhanced pension, study support, and mental health services.
- Why this job: Join a collaborative team focused on continuous improvement and community impact.
- Qualifications: Strong administrative skills and experience in customer service are essential.
- Other info: Diversity and inclusivity are core values; adjustments during interviews are welcomed.
The predicted salary is between 28800 - 43200 £ per year.
We\’re Centrick — residential property experts with a clear mission: to make lives better, every day.
Since 2005, we\’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we\’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
What You\’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don\’t meet every point but believe you have the skills to succeed, we encourage you to apply.
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Support Property Managers across their portfolios to ensure smooth, high-quality service delivery.
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Handle daily customer enquiries via email and online portals, responding promptly and professionally.
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Escalate complex or sensitive issues to the Property Manager or Senior Coordinator when required.
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Maintain accurate property, access, and contact information within Qube and internal records.
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Prepare and issue correspondence through Qube, including breach notices and general resident communications.
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Manage workflows effectively by categorising, assigning, and updating tasks, keeping unacknowledged items within targets.
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Raise clear and compliant work orders and quotation requests for contractors.
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Process and coordinate insurance claims in line with company procedures.
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Oversee fob and key requests, ensuring timely and auditable processing.
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Provide professional telephone support to residents, contractors, and stakeholders.
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Attend occasional site visits to build operational knowledge (optional but encouraged).
What You Need to Succeed
- Be able showcase your strong administrative and organistational skills, your customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients
- Have strong attention to detail
- Proficient IT user, able to use MS packages as well as a range of internal systems
Why Join Us?
- Time to Recharge: 25 days\’ holiday plus
Property Coordinator employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Coordinator
✨Tip Number 1
Familiarise yourself with the property management industry, especially the specific services Centrick offers. Understanding the nuances of property coordination and customer service in this context will help you stand out during discussions.
✨Tip Number 2
Prepare to demonstrate your ability to handle high volumes of customer interactions. Think of examples from your past experiences where you successfully managed multiple queries or resolved issues efficiently, as this is crucial for the role.
✨Tip Number 3
Showcase your administrative skills by being ready to discuss tools and software you've used in previous roles. Familiarity with property management systems like Dwellant can be a significant advantage, so consider brushing up on that.
✨Tip Number 4
Highlight your ability to build rapport with clients and residents. Prepare anecdotes that illustrate how you've created lasting connections in previous roles, as this aligns perfectly with Centrick's mission of enhancing lives.
We think you need these skills to ace Property Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Property Coordinator position. Tailor your application to highlight relevant experiences that align with these tasks.
Highlight Customer Service Skills: Since exceptional customer service is a key part of the role, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to handle customer queries effectively and build rapport.
Showcase Administrative Experience: Detail your administrative skills and experience in managing high volumes of emails and calls. Use quantifiable achievements to illustrate your efficiency and effectiveness in previous roles.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for Centrick's mission. Mention why you want to work specifically for them and how you can contribute to their goals.
How to prepare for a job interview at Centrick
✨Showcase Your Customer Service Skills
As a Property Coordinator, exceptional customer service is key. Prepare examples of how you've successfully resolved customer queries in the past, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the role.
✨Familiarise Yourself with Dwellant
Since you'll be managing customer service queues and estate inboxes using Dwellant, it's beneficial to have a basic understanding of this platform. If possible, explore its features beforehand so you can discuss how you would use it effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks or resolve complex issues. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Administrative Skills
The role requires strong administrative capabilities. Be ready to discuss your experience with managing documentation, handling correspondence, and maintaining records. Highlight any tools or systems you've used to stay organised and efficient.