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- Tasks: Support property management with admin tasks and customer queries.
- Company: Centrick is an award-winning property management company with a billion pounds in assets.
- Benefits: Enjoy 33 days off, birthday leave, discounts, and a pension scheme.
- Why this job: Join a collaborative team and grow your skills in a dynamic environment.
- Qualifications: Customer service experience and strong IT skills are essential.
- Other info: Centrick values diversity and offers equal opportunities for all.
The predicted salary is between 24000 - 36000 £ per year.
Centrick is an award-winning property management company with over a billion pounds of property assets to look after. Recognised by The Times and Sunday Times as ‘One To Watch’, we have been leading our markets for over 15 years and have the people, processes and customers to prove it.
We are now looking for a Property Assistant to join our team on a permanent, full-time basis.
The Role
As a Property Assistant, you will perform various administrative duties to support the smooth running of a portfolio of properties. Working alongside fellow Property Assistants and Property Managers, you will develop a detailed knowledge of each property, building a strong rapport with residents and clients. You will also support customers’ requirements as their first point of contact. This will include answering general enquiries, raising requests for work to be undertaken, providing key documentation and managing communications via the residents’ portal.
Additionally, you will:
- Respond to incoming email and telephone queries
- Manage the inbox for the Estate Management Team
- Deal with insurance claims
Who We’re Looking For
Someone who will prioritise customer and client satisfaction. Experience working in a customer service environment with exposure to administration is essential as you will build a strong rapport with both residents and clients. An individual who thrives in a fast-paced environment, getting stuck into their work every day with the ability to remain flexible as our business and customer needs change. A proactive professional who will be proficient in IT, able to get to grips with MS packages as well as a range of internal systems, whilst being meticulous about spelling and grammar!
The Benefits
- Competitive salary
- 33 days’ annual leave including Bank Holidays, rising with service
- Birthday off in addition to annual leave
- Perkbox employee benefits including free coffees, birthday boxes plus discounts across the high street and online
- Employee Assistance Programme
- Company Pension Scheme, contributions rising with service
- Workplace Nursery Benefit
- Long Service Awards
- One paid CSR Day per year
This is an excellent opportunity for a customer service professional with an administration background to join our innovative organisation. We are always looking for ways to improve our reward scheme and are proud to offer a whole host of benefits, from having your birthday off to high street discounts, so all your needs are met!
So, if you’re ready to join a growing business where you will work alongside industry experts in a collaborative and forward-thinking culture, then apply today!
Centrick is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants. We believe that equal opportunities are the only acceptable way to conduct business and that the more inclusive our environments are, the better our work will be.
So, if you’re ready to take your next step as a Property Assistant, please apply via the button shown.
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Assistant
✨Tip Number 1
Familiarise yourself with the property management industry and Centrick's specific services. Understanding their approach and values will help you tailor your conversations and demonstrate genuine interest during any interactions.
✨Tip Number 2
Network with current or former employees of Centrick on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your customer service skills in practical scenarios. Think of examples from your past experiences where you successfully handled inquiries or resolved issues, as these will be key in demonstrating your suitability for the Property Assistant role.
✨Tip Number 4
Stay updated on property management trends and technologies. Being knowledgeable about the latest tools and practices can set you apart and show that you're proactive about your professional development.
We think you need these skills to ace Property Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer satisfaction' and 'administrative duties', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and customer service. Mention specific examples of how you've successfully handled customer queries or administrative tasks in the past.
Highlight IT Proficiency: Since the role requires proficiency in IT and MS packages, mention any relevant software skills you possess. If you have experience with property management systems or similar tools, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammar errors. A meticulous application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Centrick
✨Know the Company
Before your interview, take some time to research Centrick. Understand their values, recent achievements, and what sets them apart in the property management industry. This knowledge will help you tailor your answers and show genuine interest.
✨Highlight Customer Service Experience
Since the role requires strong customer service skills, be prepared to discuss your previous experiences in this area. Share specific examples of how you've successfully handled customer queries or resolved issues, demonstrating your ability to build rapport.
✨Demonstrate IT Proficiency
As a Property Assistant, you'll need to be comfortable with various IT systems. Be ready to talk about your experience with MS packages and any other relevant software. If possible, mention instances where your tech skills improved efficiency in your previous roles.
✨Show Flexibility and Proactivity
Centrick values individuals who can adapt to changing needs. Prepare to discuss situations where you've had to be flexible in your work or take the initiative to solve problems. This will illustrate your proactive approach and readiness for a fast-paced environment.
