At our core, we're a people business. With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customersand each other. What you’ll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. Lead, coach and develop a team of Property Specialists, driving performance, accountability and professional growth. Build and maintain strong client relationships, providing clear communication and insightful performance reporting. Ensure exceptional customer service standards, managing complex issues and escalations effectively. Oversee service charge budgets and reserve funds, ensuring accuracy and lease compliance. Lead the delivery of reactive and planned maintenance, including complex Section 20 consultations and major works. Maintain expert knowledge of relevant legislation, regulations and industry best practice, ensuring team compliance. What you need to succeed Proven experience leading and developing high-performing property management teams. Strong knowledge of residential property management, including service charge budgets, reserve funds and lease compliance. Sound understanding of property legislation, TPI/RICS best practice, Section 20 consultations and major works. Excellent client, stakeholder and relationship management skills, with the ability to build long‑term partnerships. Strong communication, organisational and problem‑solving abilities, with experience managing complex issues and competing priorities. Why join us? Time to Recharge: 25 days’ holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards Health
Operations Manager (12 month FTC) employer: Centrick
Centrick is an exceptional employer that prioritises collaboration and employee well-being, offering a supportive work culture in the heart of Birmingham. With generous benefits such as enhanced holiday allowances, mental health support, and professional development opportunities, we empower our team to thrive both personally and professionally. Our commitment to diversity and inclusivity ensures that every employee feels valued and supported, making Centrick a rewarding place to build your career.
