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Centrick

Housing Operations Manager

Birmingham Full-Time 24000 - 28000 £ / year (est.) No home office possible

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At a Glance

Tasks: Lead a team managing tenancy operations and ensure compliance and customer satisfaction.
Company: Centrick is a dynamic property management company focused on delivering exceptional service.
Benefits: Enjoy 25 days holiday, health support, study opportunities, and a birthday day off!
Why this job: Join a values-driven team that celebrates diversity and fosters professional growth.
Qualifications: 2+ years in team management within property or lettings; strong communication skills required.
Other info: This role offers a chance to influence operational excellence and client satisfaction.

The predicted salary is between 24000 - 28000 £ per year.

Centrick Birmingham, England, United Kingdom

Tenancy Operations Manager

Centrick Birmingham, England, United Kingdom

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This range is provided by Centrick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Centrick

Salary £30,000 – £35,000 plus car allowance

This is a senior role that combines hands-on team leadership, compliance oversight, and client relationship management, while overseeing the day-to-day operations across our tenancy and lettings support functions.

You’ll manage an in-house team of 4+ tenancy professionals and a wider network of partner agents across the UK, ensuring portfolio KPIs are met, including void control, proactive/reactive maintenance, site compliance, and customer service delivery. You’ll also be accountable for ensuring internal processes — from call handling to legal notices — are efficient, compliant, and consistently aligned with business standards.

The Asset Management function offers a full strategic and turnkey portfolio management solution to investment funds, developers, banks, and receivers, managing properties across England.

Managing an in-house team of 4+ and a network of partner agents across the country, you will ensure the team delivers agreed KPIs, including the control of void rates, proactive and reactive maintenance, as well as site compliance. Your team will each have been allocated a portfolio for which they will have overall responsibility and approval rights on the day-to-day management of these assets.

Working symbiotically with the relevant Asset Manager, you will make sure the team are fully appraised of the clients’ management requirements and strategic objectives. You will ensure that the assets are managed in accordance with government and local legislation whilst aiming to make them profitable for the investor. As Operations Manager, you will ensure that the above is being done in line with company policy and to the highest possible standard of customer service.

Key responsibilities include:

Lead and support a team of Tenancy Managers and operational coordinators, overseeing their performance, development, and workload
Set SMART objectives, hold regular performance reviews, and manage career milestones
Ensure the effective delivery of KPIs across the portfolio — including void control, inspection scheduling, compliance, maintenance response, and deposit returns
Oversee escalated complaints and ensure resolution in line with Centrick’s standards and client expectations
Collaborate closely with Asset Managers to ensure service delivery meets strategic objectives for each client
Support onboarding of new portfolios (e.g. HMO) and ensure a smooth integration of sites and systems
Oversee the administration of core tenancy and lettings tasks
Registering applicants, arranging viewings, valuations, and offer processing
Progression of lettings packs and booking inventories
Reactive and proactive maintenance coordination
Onboarding of new contractors and property suppliers
Move-in appointments and deposit release processing
Act as a key liaison for strategic client relationships, understanding their portfolio goals and delivering operational alignment
Contribute to monthly reporting cycles, offering commentary and resolution on risks or issues

Skills and experience required:

Minimum of 2 years’ team management experience within a property, asset, or lettings-focused environment
Strong understanding of residential lettings, tenancy progression, and portfolio operations
Proven track record in managing operational teams and driving service improvements
Excellent communication, reporting, and leadership skills
Solid working knowledge of government and local legislation relating to residential property management

This is a critical leadership role within the business, offering the opportunity to influence operational excellence, enhance client satisfaction, and support Centrick’s ongoing growth and innovation across the property management sector.

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

Health and Wellbeing: With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays.
Future Security: We have a generous scaling pension scheme, allowing you to save for your future.
Celebrate Your Day: Take an extra day off on us for your birthday!
Extra Time: Your holiday allowance increases with your length of service.
Investing in Your Skills: We support your growth and development with study support.
Looking After You: Company sick pay increases with your length of service with roles at Centrick, because your well-being matters to us.
Your Wellbeing Matters: We offer 24/7 mental health support and complementary counselling sessions.
Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways.

At Centrick inclusivity and diversity aren\’t just words to us—they\’re the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

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