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- Tasks: Manage a diverse social housing portfolio and build strong client relationships.
- Company: Centrick is dedicated to outstanding property services, making a real difference in communities.
- Benefits: Enjoy 25 days holiday, health support, professional development, and a birthday day off!
- Why this job: Join a values-driven team that celebrates diversity and fosters personal growth.
- Qualifications: Experience in residential property management and excellent communication skills are essential.
- Other info: Access Centrick Academy for learning and industry qualifications.
The predicted salary is between 28800 - 48000 £ per year.
Centrick Birmingham, England, United Kingdom
Housing Officer
Centrick Birmingham, England, United Kingdom
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This range is provided by Centrick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Centrick
At Centrick, we’re committed to delivering outstanding property services that genuinely make a difference. As our portfolio of social housing continues to grow, we are looking for a dedicated and capable Property Manager to take ownership of a diverse portfolio and ensure our clients and residents receive a consistently high standard of service.
This is a fantastic opportunity for someone with experience in residential property management who thrives on building strong relationships, delivering operational excellence, and has a proactive, solutions-focused approach. While this is primarily a tenancy-focused role, the successful candidate will need to demonstrate a rudimentary understanding of building management, with support from our wider Building & Estate Management (B&EM) team.
What You’ll Be Doing:
- Supporting the Head of Asset Management to build and maintain strong relationships with clients, contractors, and internal teams, helping to position Centrick as a trusted and professional property partner.
- Managing your allocated social housing portfolio in line with agreed service levels and KPIs, acting as the central point of contact for both the client and key internal stakeholders.
- Overseeing the smooth delivery of month-end client reporting, collaborating with Tenancy Services, Client Accounts, and other departments to ensure accuracy and transparency.
- Reviewing portfolio performance and proactively identifying areas for improvement, escalating issues where necessary and driving forward resolutions.
- Contributing to internal management meetings and representing the business in external client meetings, helping to embed a strong service-led approach across all partnerships.
- Assisting in the onboarding of new clients and property portfolios, ensuring all operational aspects are carefully transitioned and aligned with Centrick’s service delivery standards.
- Collaborating with the Building & Estate Management team to ensure a basic level of site oversight, compliance, and building-level reporting is maintained across your sites.
What We’re Looking For:
- Prior experience in residential property management, ideally with exposure to social housing or local authority relationships.
- Excellent client-facing and communication skills, with the ability to manage expectations and build credibility.
- Confident managing tenancy lifecycles, understanding key housing legislation, and working to set KPIs.
- A proactive and well-organised individual with a problem-solving mindset.
- A basic understanding of building compliance, site inspections, and estate-level reporting is desirable.
- Comfortable using property management systems and reporting tools (training will be provided).
- Ability to manage and prioritise workload across a diverse portfolio.
What’s in it for you?
We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.
- Health and Wellbeing: With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
- Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays.
- Future Security: We have a generous scaling pension scheme, allowing you to save for your future.
- Celebrate Your Day: Take an extra day off on us for your birthday!
- Extra Time: Your holiday allowance increases with your length of service.
- Investing in Your Skills: We support your growth and development with study support.
- Looking After You: Company sick pay increases with your length of service with roles at Centrick, because your well-being matters to us.
- Your Wellbeing Matters: We offer 24/7 mental health support and complementary counselling sessions.
- Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
- Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways.
At Centrick inclusivity and diversity aren\’t just words to us—they\’re the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service and Project Management
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Housing Officer employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing Officer at Centrick. Understanding their focus on building strong relationships and delivering operational excellence will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of Centrick to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Brush up on your knowledge of housing legislation and compliance standards. Being able to discuss these topics confidently in an interview will demonstrate your preparedness and commitment to the role.
✨Tip Number 4
Prepare examples of how you've successfully managed client relationships and resolved issues in previous roles. Having specific anecdotes ready will showcase your problem-solving skills and proactive mindset, which are crucial for this position.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Officer at Centrick. Familiarise yourself with the key tasks mentioned in the job description, such as managing social housing portfolios and building client relationships.
Tailor Your CV: Customise your CV to highlight relevant experience in residential property management and any exposure to social housing. Emphasise your client-facing skills and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your proactive approach. Mention specific examples from your past experiences that demonstrate your ability to manage tenancy lifecycles and build strong relationships.
Highlight Relevant Skills: In your application, be sure to mention your familiarity with property management systems and your understanding of housing legislation. This will show Centrick that you have the necessary skills to excel in the role.
How to prepare for a job interview at Centrick
✨Know Your Portfolio
Familiarise yourself with the specific properties and clients you will be managing. Understanding the nuances of your portfolio will help you answer questions confidently and demonstrate your proactive approach.
✨Showcase Your Communication Skills
As a Housing Officer, strong client-facing skills are crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your ability to build credibility and manage expectations.
✨Understand Key Legislation
Brush up on housing legislation relevant to social housing. Being able to discuss this knowledge during your interview will show that you are well-prepared and understand the legal framework within which you will be operating.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in property management and how you resolved them. This will illustrate your proactive mindset and ability to drive forward resolutions, which is essential for the role.
