At a Glance
- Tasks: Be the go-to person for all FM queries and coordinate maintenance tasks.
- Company: Join Virtu Property, a leader in residential property services.
- Benefits: Enjoy 25 days holiday, enhanced pension, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and innovation.
- Why this job: Make a real difference in property management while developing your skills.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 24649 - 30127 £ per year.
We’re Virtu Property — specialists in soft services for residential property.
Our expert teams deliver high-quality cleaning, caretaking, grounds care, and specialist maintenance to keep properties running smoothly and looking their best.
And we’re not stopping there!
We’ve expanded to offer tailored residential freehold housing management, and we’re always exploring new ways to innovate and add value for our clients.
We have an incredible opportunity for an FM Help Desk Operative to join our Facilities Management team and be the first point of contact for all FM-related queries!
As an FM Help Desk Operative, you’ll play a key role in ensuring smooth operations by logging, monitoring, and coordinating maintenance tasks.
You’ll deliver exceptional customer service while supporting planned and reactive maintenance across the organisation.
This is a standalone role where you’ll have full responsibility for managing the help desk function.
What you’ll be doing No two days are the same, but the tasks below offer a glimpse of what to expect.
If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
Handle FM queries via phone, email, and help desk systems.
Log and prioritise maintenance requests, assigning them to the right teams or contractors.
Track progress, ensuring jobs meet SLAs and KPIs.
Provide timely updates to requestors and escalate issues when needed.
Assist with scheduling planned preventative maintenance (PPM).
Maintain accurate records and produce performance reports.
What you need to succeed Experience in a facilities help desk or customer service role.
Strong IT skills (help desk systems, Microsoft Office).
Excellent communication and organisational skills.
Ability to manage multiple tasks and work under pressure.
Customer-focused and proactive approach.
Desirable: Knowledge of CAFM systems and FM processes.
Why join us?
- Time to
- Recharge: 25 days’ holiday plus bank holidays
- Future
- Security: Enhanced pension scheme based on role Health
FM Helpdesk Operative employer: Centrick
Centrick is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant city of Manchester. With benefits such as 25 days’ holiday, enhanced pension schemes, and health support, we empower our team to thrive while ensuring compliance and high-quality service delivery in property management. Join us to lead a dedicated team and make a meaningful impact in the industry.
