Executive Client Manager

The Company We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick! We take pride in the service we provide as well as building a collaborative culture internally. Working closely with the Head of Client Relationships you\’ll make sure complaints are resolved quickly and effectively. Promptly acknowledge and log formal complaints received from customers Regularly report on open complaints and working with the operations team to help ensure that SLAs are achieved Working with the operations team to resolve existing complaints in a timely manner Report common themes and trends in complaints to help improve service delivery Log site inspections on external client portals Monitor our performance against KPIs and SLAs to ensure we meet our targets Provide high-quality customer service and support to ensure customer satisfaction Assist the Head of Client Relationships in various tasks and projects as needed Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority. Enjoy 25 days of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like scaling a mountain, we want you to have the holiday allowance to do what thrills you! Future Security: Saving for that rainy day is becoming more of a priority according to recent polls, that is why we have a generous scaling pension scheme, allowing you to save for your future. Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave. As a token of our gratitude, role dependant, your holiday allowance increases with your length of service. I nvesting in Your Skills : We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. Looking After You: Company sick pay increases with your length of service with roles at Centrick, because your well-being matters to us. That\’s why we offer 24/7 mental health support and complementary counselling sessions. Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about. At Centrick inclusivity and diversity aren\’t just words to us—they\’re the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We are all unique and we want to help you shine during the interview process. We\’re here to help you show off your best self!