At a Glance
- Tasks: Be the friendly voice for residents, resolving queries and ensuring a smooth experience.
- Company: Join Centrick, a dynamic property management team dedicated to enhancing customer lives daily.
- Benefits: Enjoy 25 days holiday, enhanced pension, health perks, and access to professional development.
- Other info: We celebrate individuality and support you throughout the interview process.
- Why this job: Thrive in a supportive culture that values diversity and offers growth opportunities.
- Qualifications: No specific experience needed; just bring your enthusiasm and willingness to learn!
The predicted salary is between 28800 - 43200 £ per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
- Handle incoming telephone enquiries, providing a high standard of customer service.
- Manage shared inboxes, ensuring emails are actioned, categorised and responded to promptly.
- Process returned post, updating customer records and ensuring data accuracy.
- Log and escape customer issues that cannot be resolved at first contact, ensuring they reach the correct team member.
- Collaborate with internal departments to support customer queries and drive resolution.
What You Need To Succeed
Essential:
- Warm, friendly, and professional communication style.
- Previous experience in a telephone-based customer service role with excellent telephone handling skills and confidence when speaking with customers. You must have a natural customer-first mindset with a desire to deliver excellent service.
- Strong multi‑tasking abilities within a fast-paced environment.
- Tech‑savvy, comfortable navigating multiple systems and digital tools.
- Exceptional organisational and administrative skills.
- Assertiveness when liaising with internal colleagues to ensure customer issues are progressed.
Desired:
- Experience within the property management or block management sector.
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Customer Experience Advisor in Birmingham employer: Centrick
Centrick is an exceptional employer that prioritises the well-being and development of its team members. With a strong focus on inclusivity and a collaborative work culture, employees enjoy generous benefits such as 25 days of holiday, enhanced pension schemes, and access to professional development through Centrick Academy. Located in a vibrant area, this role as a Customer Experience Advisor offers the chance to make a meaningful impact while growing within a supportive environment that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Birmingham
✨Tip Number 1
Familiarise yourself with common property-related queries that residents might have. Understanding issues like service charge statements or maintenance updates will help you respond confidently during the interview.
✨Tip Number 2
Practice your phone communication skills. Since you'll be handling inbound and outbound calls, being articulate and friendly on the phone is crucial. Consider role-playing with a friend to simulate real call scenarios.
✨Tip Number 3
Research Centrick's values and culture. Knowing what they stand for will not only help you align your answers during the interview but also demonstrate your genuine interest in becoming part of their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle high-pressure situations and resolve customer queries effectively. This will highlight your suitability for the fast-paced environment at Centrick.
We think you need these skills to ace Customer Experience Advisor in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to handle queries effectively. Use specific examples from your past experiences to demonstrate your skills in empathy, communication, and problem-solving.
Highlight Relevant Experience:In your CV, emphasise any previous roles in customer service or similar environments. Include metrics or achievements that showcase your ability to resolve issues and provide excellent service, as this is crucial for the role.
Proofread Your Application:Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Experience Advisor.
How to prepare for a job interview at Centrick
✨Show Your Customer Service Skills
As a Customer Experience Advisor, you'll be the first point of contact for residents. Be prepared to share examples of how you've successfully handled customer queries in the past, demonstrating your ability to resolve issues efficiently and with empathy.
✨Familiarise Yourself with Property Operations
Understanding the basics of property management will give you an edge. Research common property-related queries and think about how you would address them. This knowledge will help you feel more confident during the interview.
✨Demonstrate Team Spirit
Centrick values collaboration and a positive team culture. Be ready to discuss how you've worked effectively within a team in previous roles, highlighting your ability to contribute to a supportive environment.
✨Prepare for Fast-Paced Scenarios
Since the role involves handling high volumes of calls and queries, practice responding to potential scenarios quickly and accurately. This will showcase your ability to thrive under pressure and maintain high levels of customer service.
