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- Tasks: Be the friendly voice for residents, resolving queries and ensuring a smooth experience.
- Company: Join Centrick, a dynamic property management team dedicated to enhancing customer lives daily.
- Benefits: Enjoy 25 days holiday, enhanced pension, health perks, and access to professional development.
- Why this job: Thrive in a supportive culture that values diversity and offers growth opportunities.
- Qualifications: No specific experience needed; just bring your enthusiasm and willingness to learn!
- Other info: We celebrate individuality and support you throughout the interview process.
The predicted salary is between 28800 - 43200 £ per year.
Centrick Birmingham, England, United Kingdom
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Centrick Birmingham, England, United Kingdom
1 week ago Be among the first 25 applicants
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This range is provided by Centrick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Company
We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.
We\’re all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!
We take pride in the service we provide as well as building a collaborative culture internally.
So, who are we looking for?
As a Customer Experience Advisor at Centrick, you’ll be the first point of contact for residents and clients, providing support across a wide range of property-related queries. Sitting within our newly restructured Property Assistant team, this is a customer service-focused role designed to deliver an exceptional resident experience, build trust, and offer timely, accurate resolution to queries.
This role is perfect for someone who thrives in a fast-paced, high-volume environment, is confident on the phone, and demonstrates empathy and ownership with every interaction. You\’ll be trained to manage systems, understand property operations, and develop the skills needed to progress into more senior roles such as Team Lead or into the wider Property function.
And what will you be doing?
No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:
- Handle inbound and outbound calls professionally, aiming for first-time resolution on resident and leaseholder queries
- Confidently resolve and support with common queries including:
Fob and key requests
Service charge statements and account balance queries
Portal access and navigation
Maintenance updates and access details
Redirecting to the appropriate team or department
- Manage and respond to emails in shared inboxes and through MyCentrick portal
- Process and distribute voicemails, ensuring timely follow-up
- Proactively chase open maintenance jobs with contractors and log updates
- Use internal systems such as MyCentrick portal and property CRMs with efficiency and accuracy
- Raise purchase orders (POs) where applicable
- Issue formal communications and resident letters via email and post
- Manage returned post and assist in maintaining resident contact data
- Deliver consistently high levels of customer service that align with Centrick’s values and standards
- Take initiative in supporting the day-to-day operations of the Customer Experience team and contribute to a positive, team-oriented culture
What’s in it for you?
We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.
- 25 days holiday + 8 Bank holidays
- Future Security with our enhanced Pension
- Socials
- Health and Wellbeing
- Celebrating your Birthday with an extra day off
- Investing in Your Skills
- Perkbox
At Centrick inclusivity and diversity aren\’t just words to us—they\’re the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.
We are all unique and we want to help you shine during the interview process. If there’s anything we can do to make you more comfortable or confident, just let us know. We\’re here to help you show off your best self!
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Customer Experience Advisor employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with common property-related queries that residents might have. Understanding issues like service charge statements or maintenance updates will help you respond confidently during the interview.
✨Tip Number 2
Practice your phone communication skills. Since you'll be handling inbound and outbound calls, being articulate and friendly on the phone is crucial. Consider role-playing with a friend to simulate real call scenarios.
✨Tip Number 3
Research Centrick's values and culture. Knowing what they stand for will not only help you align your answers during the interview but also demonstrate your genuine interest in becoming part of their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle high-pressure situations and resolve customer queries effectively. This will highlight your suitability for the fast-paced environment at Centrick.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries effectively. Use specific examples from your past experiences to demonstrate your skills in empathy, communication, and problem-solving.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or similar environments. Include metrics or achievements that showcase your ability to resolve issues and provide excellent service, as this is crucial for the role.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Experience Advisor.
How to prepare for a job interview at Centrick
✨Show Your Customer Service Skills
As a Customer Experience Advisor, you'll be the first point of contact for residents. Be prepared to share examples of how you've successfully handled customer queries in the past, demonstrating your ability to resolve issues efficiently and with empathy.
✨Familiarise Yourself with Property Operations
Understanding the basics of property management will give you an edge. Research common property-related queries and think about how you would address them. This knowledge will help you feel more confident during the interview.
✨Demonstrate Team Spirit
Centrick values collaboration and a positive team culture. Be ready to discuss how you've worked effectively within a team in previous roles, highlighting your ability to contribute to a supportive environment.
✨Prepare for Fast-Paced Scenarios
Since the role involves handling high volumes of calls and queries, practice responding to potential scenarios quickly and accurately. This will showcase your ability to thrive under pressure and maintain high levels of customer service.
