Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and manage enquiries with a friendly approach.
- Company: Collaborative business based in central Birmingham, focused on teamwork and improvement.
- Benefits: 25 days holiday, enhanced pension scheme, and extra holiday for loyalty.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous telephone-based customer service experience and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
- Handle incoming telephone enquiries, providing a high standard of customer service.
- Manage shared inboxes, ensuring emails are actioned, categorised and responded to promptly.
- Process returned post, updating customer records and ensuring data accuracy.
- Log and escape customer issues that cannot be resolved at first contact, ensuring they reach the correct team member.
- Collaborate with internal departments to support customer queries and drive resolution.
What You Need To Succeed
- Essential: Warm, friendly, and professional communication style.
- Previous experience in a telephone-based customer service role with excellent telephone handling skills and confidence when speaking with customers.
- You must have a natural customer-first mindset with a desire to deliver excellent service.
- Strong multi‑tasking abilities within a fast-paced environment.
- Tech‑savvy, comfortable navigating multiple systems and digital tools.
- Exceptional organisational and administrative skills.
- Assertiveness when liaising with internal colleagues to ensure customer issues are progressed.
- Desired: Experience within the property management or block management sector.
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays.
- Future Security: Enhanced pension scheme based on role.
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards.
Customer Experience Advisor employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding how we work together will help you show us you're a great fit for our team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling customer calls, grab a friend and do some mock calls. This will help you feel more confident and ready to impress us with your warm communication style.
✨Tip Number 3
Be prepared to share examples! Think of times when you've gone above and beyond for customers. We love hearing about your experiences, so have a few stories ready to showcase your customer-first mindset.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service roles. We want to see how you've handled calls and emails, so share specific examples that showcase your warm and friendly communication style.
Be Organised and Detail-Oriented: Since you'll be managing shared inboxes and updating customer records, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of tasks and ensure data accuracy.
Emphasise Team Collaboration: We love a team player! In your application, talk about how you've worked with different departments to resolve customer issues. This shows us you're ready to collaborate and support our customers effectively.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Centrick
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult situations and provide examples of your previous experiences in telephone-based roles. This will show that you understand the importance of a warm, friendly, and professional communication style.
✨Familiarise Yourself with the Company
Take some time to research the company and its values. Understand their approach to collaboration and customer service. This knowledge will help you tailor your answers and demonstrate that you’re genuinely interested in being part of their team.
✨Show Off Your Multi-Tasking Skills
Prepare to discuss how you manage multiple tasks in a fast-paced environment. Think of specific examples where you successfully juggled various responsibilities, like handling calls while managing emails or updating records. This will highlight your organisational skills and ability to thrive under pressure.
✨Be Tech-Savvy
Since the role requires navigating multiple systems and digital tools, be ready to talk about your tech experience. Mention any relevant software or tools you've used in the past, and express your willingness to learn new technologies. This will reassure them that you can adapt quickly to their systems.