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- Tasks: Manage leasing performance and enhance customer experience across multiple properties.
- Company: Collaborative company with a focus on innovation and employee development.
- Benefits: Competitive salary, car allowance, 25 days holiday, and enhanced pension scheme.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Lead impactful projects in property management while developing your leadership skills.
- Qualifications: Experience in Build to Rent or residential lettings with strong compliance knowledge.
The predicted salary is between 35000 - 40000 £ per year.
£35,000 - £40,000 plus car allowance. You will need to visit sites across the West Midlands, Manchester, Leeds, and Leicester.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What you’ll be doing:
- You’ll take ownership of leasing performance across the portfolio, driving occupancy, revenue, and customer experience.
- Deliver leasing strategies and lead lease-up activity to achieve occupancy and income targets.
- Monitor market trends and competitor activity to optimise pricing and positioning.
- Oversee the full customer journey, ensuring a seamless, high-quality resident experience.
- Build and manage relationships with agents, partners, and key stakeholders.
- You’ll use data and insight to continuously improve performance and retention:
- Track pipeline, conversion, and key KPIs to drive results.
- Support pricing strategy, revenue optimisation, and forecasting.
- Use customer feedback and service metrics to improve satisfaction and loyalty.
- Oversee lettings processes including referencing, right-to-rent, and tenancy documentation.
- Maintain up-to-date knowledge of regulations and ensure full compliance.
- Lead, coach, and develop on-site lettings teams across the portfolio.
- Partner with marketing to deliver effective, demand-driving campaigns.
- Produce clear reports and insights, presenting performance and recommendations to clients.
What you need to succeed:
- Proven experience in Build to Rent, residential lettings, or property operations.
- Strong knowledge of lettings legislation, compliance, and operational risk management.
- Demonstrated success in lease‑up delivery, revenue performance, and data‑driven decision‑making.
- Excellent leadership, communication, and stakeholder‑management skills.
- Customer‑focused approach with the ability to handle complex situations professionally.
- Highly organised, able to manage multiple priorities, and drive consistent portfolio performance.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays.
- Future Security: Enhanced pension scheme based on role.
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards.
BTR Portfolio Manager employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Portfolio Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of BTR Portfolio Manager. Highlight your successes in leasing performance and customer satisfaction to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace BTR Portfolio Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the BTR Portfolio Manager role. Highlight your experience in residential lettings and any relevant achievements that showcase your ability to drive occupancy and revenue.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully managed leasing performance and improved customer experiences in the past.
Showcase Your Data Skills: Since data-driven decision-making is key, don’t forget to mention your experience with tracking KPIs and using insights to optimise performance. We love seeing how you’ve used data to achieve results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Centrick
✨Know Your Stuff
Make sure you brush up on your knowledge of Build to Rent and residential lettings. Familiarise yourself with the latest legislation and compliance requirements, as well as market trends in the West Midlands, Manchester, Leeds, and Leicester. This will show that you're not just interested in the role but are also proactive about staying informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Think about specific situations where you drove performance or improved customer experience. Being able to articulate your leadership style and how it aligns with the company's collaborative culture will set you apart.
✨Data-Driven Decision Making
Since the role involves using data to drive results, be ready to discuss how you've used data in previous roles. Bring examples of KPIs you've tracked and how they influenced your decisions. This will demonstrate your analytical skills and your ability to optimise performance based on insights.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the company’s future plans, team dynamics, or how they measure success in the role. Engaging with your interviewer shows your genuine interest in the position and helps you assess if the company is the right fit for you.