£34,000 - £37,000 plus car allowance
South Coast - Plymouth/Bournemouth/Southampton
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Act as the primary day-to-day contact for residents, clients, and stakeholders across a portfolio of developments.
- Build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
- Manage customer enquiries, service requests, and cases through to successful resolution.
- Lead resident engagement activities, client meetings, and AGMs, promoting clear and effective communication.
- Monitor service levels, response times, and communication quality to ensure excellent customer outcomes.
- Work collaboratively with internal teams to coordinate services and resolve issues efficiently.
- Use customer feedback and insight to identify improvements and enhance the resident experience.
- Support, coach, and develop team members to deliver consistently high service standards.
What You Need to Succeed
- Experience in customer service, resident services, property management, or a similar client-facing role.
- Excellent communication and relationship-building skills with the ability to engage confidently with a range of stakeholders.
- Strong problem-solving and case management experience, with a focus on delivering positive outcomes.
- Experience using CRM or customer management systems and maintaining accurate records.
- Strong organisational skills with excellent attention to detail.
- Ability to use customer feedback and data to drive service improvements.
- Experience leading, coaching, or supporting team performance would be advantageous.
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Property Service Partner in Birmingham employer: Centrick
Centrick is an exceptional employer that prioritises collaboration and employee well-being, offering a supportive work culture in the heart of Birmingham. With generous benefits such as enhanced holiday allowances, mental health support, and professional development opportunities, we empower our team to thrive both personally and professionally. Our commitment to diversity and inclusivity ensures that every employee feels valued and supported, making Centrick a rewarding place to build your career.
