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For Companies At a Glance
- Tasks: Engage with clients, manage relationships, and ensure top-notch service delivery.
- Company: Centrick, a leading residential property expert with a mission to improve lives.
- Benefits: 25 days holiday, enhanced pension, health support, and professional development opportunities.
- Why this job: Join a dynamic team making a real impact in property management and client satisfaction.
- Qualifications: Experience in client relationship management and strong communication skills required.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
What you’ll be doing
- Serve as the primary liaison for key clients, ensuring consistent communication and relationship development.
- Manage client expectations and maintain agreed service levels.
- Coordinate and assist in leading regular client meetings, providing updates and addressing concerns.
- Monitor service performance against SLAs and proactively address issues.
- Handle escalations promptly, ensuring resolution and client satisfaction.
- Support complaint resolution processes in collaboration with internal teams.
- Assist with risk schemes as required to mitigate potential issues.
- Prepare and deliver accurate reports on service performance, client feedback, and operational metrics.
- Identify trends and recommend improvements to enhance client experience.
- Support the B&EM Director and Head of Client Relationships with operational requirements and day-to-day needs.
What you need to succeed
- Proven experience in client relationship management within property, facilities, or estate management sectors.
- Strong communication and interpersonal skills with the ability to build trust and rapport.
- Excellent problem-solving and conflict resolution abilities.
- Competence in reporting, data analysis, and presentation.
- Ability to manage multiple priorities and work collaboratively across teams.
Benefits:
- 25 days’ holiday plus bank holidays.
- Enhanced pension scheme based on role.
- Your holiday allowance grows with your length of service.
- Medicash, virtual GP, therapies, dental and optical support.
- Company sick pay increases over time.
- Study support and access to our dedicated academy.
- 24/7 mental health services.
- Enjoy an extra day off on your birthday.
- One volunteer day annually to support a charity or cause.
- One online platform for all benefits and recognition.
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Head of Client Relationship in Birmingham employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Relationship in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and facilities management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Centrick thoroughly—know their mission, values, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've successfully managed client relationships or resolved conflicts. This is key for a role like Head of Client Relationship, so have your stories ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Centrick family!
We think you need these skills to ace Head of Client Relationship in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client relationship management, especially within property or estate management. We want to see how your skills align with our mission at Centrick!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to build rapport and manage client expectations. Share examples that show how you've successfully engaged with clients in the past.
Highlight Problem-Solving Abilities: We love a good problem-solver! Include specific instances where you've tackled challenges or resolved conflicts in client relationships. This will help us see how you can handle escalations and ensure client satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Centrick. We can’t wait to hear from you!
How to prepare for a job interview at Centrick
✨Know Your Clients
Before the interview, research Centrick's key clients and their needs. Understanding their expectations will help you demonstrate how your experience in client relationship management aligns with their mission to enhance client satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've successfully resolved client issues in the past. Highlight your ability to manage escalations and maintain service levels, as this is crucial for the Head of Client Relationship role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since strong communication is vital for this position, consider doing mock interviews with a friend or using video tools to refine your delivery and build rapport.
✨Be Data-Driven
Familiarise yourself with reporting and analysis techniques relevant to client feedback and operational metrics. Be ready to discuss how you've used data to identify trends and improve client experiences in your previous roles.
