At a Glance
- Tasks: Be the go-to person for all FM queries and coordinate maintenance tasks.
- Company: Join Virtu Property, a leader in residential property services.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health support.
- Other info: Diversity and inclusivity are at our core; we support all applicants.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We’re Virtu Property — specialists in soft services for residential property. Our expert teams deliver high-quality cleaning, caretaking, grounds care, and specialist maintenance to keep properties running smoothly and looking their best. We have an incredible opportunity for an FM Help Desk Operative to join our Facilities Management team and be the first point of contact for all FM-related queries!
As an FM Help Desk Operative, you’ll play a key role in ensuring smooth operations by logging, monitoring, and coordinating maintenance tasks. You’ll deliver exceptional customer service while supporting planned and reactive maintenance across the organisation. This is a standalone role where you’ll have full responsibility for managing the help desk function.
What you’ll be doing:
- Handle FM queries via phone, email, and help desk systems.
- Log and prioritise maintenance requests, assigning them to the right teams or contractors.
- Track progress, ensuring jobs meet SLAs and KPIs.
- Provide timely updates to requestors and elevate issues when needed.
- Assist with scheduling planned preventative maintenance (PPM).
- Maintain accurate records and produce performance reports.
What you need to succeed:
- Experience in a facilities help desk or customer service role.
- Strong IT skills (help desk systems, Microsoft Office).
- Excellent communication and organisational skills.
- Ability to manage multiple tasks and work under pressure.
- Customer-focused and proactive approach.
- Desirable: Knowledge of CAFM systems and FM processes.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays.
- Future Security: Enhanced pension scheme based on role.
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support.
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most.
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most.
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally.
- Mental Health Support: 24/7 mental health services.
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way.
- Giving Back: One volunteer day annually to support a charity or cause close to your heart.
- Benefit Platform: One online platform for all benefits and recognition.
At Virtu, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
FM Help Desk Operative in Birmingham employer: Centrick
At Virtu Property, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. As an FM Help Desk Operative, you'll enjoy a range of benefits including 25 days' holiday, enhanced pension schemes, and comprehensive health support, all while working in a dynamic environment that fosters professional growth and innovation. Join us to make a meaningful impact in facilities management and be part of a team that truly cares about your wellbeing and development.
StudySmarter Expert Advice🤫
We think this is how you could land FM Help Desk Operative in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Centrick. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Centrick before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace FM Help Desk Operative in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Centrick:Your cover letter is your chance to shine! Tell us why you want to work at Centrick specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Centrick!
How to prepare for a job interview at Centrick
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
