At a Glance
- Tasks: Manage client relationships, resolve complaints, and ensure exceptional service delivery.
- Company: Dynamic company in Birmingham focused on collaboration and continuous improvement.
- Benefits: 25 days holiday, enhanced pension, health support, and professional development opportunities.
- Other info: Diversity and inclusivity are at our core; we support all applicants.
- Why this job: Join a supportive team and make a real difference in client satisfaction.
- Qualifications: 2 years in customer service, strong communication, and organisational skills.
The predicted salary is between 28000 - 35000 £ per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
- Manage customer complaints and escalations, ensuring timely resolution and compliance with SLAs.
- Monitor and report on complaint trends, KPIs, and service performance to support continuous improvement.
- Prepare and distribute client reports, maintaining accuracy and meeting agreed deadlines.
- Respond to client enquiries, requests, and online reviews, delivering exceptional customer service.
- Maintain accurate records across internal systems and client portals, including site inspection logs.
- Collaborate with internal teams and support the Head of Client Relationships to ensure outstanding service delivery and client satisfaction.
What You Need to Succeed
- At least 2 years' experience in customer service, client relations, or complaints handling.
- Excellent communication and relationship-building skills, with a customer-focused approach.
- Strong organisation, attention to detail, and ability to manage multiple priorities while meeting deadlines.
- Proficient in Microsoft Office, with strong problem-solving abilities and a collaborative team mindset.
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- BenefitPlatform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Client Relationship Executive in Birmingham employer: Centrick
Centrick is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant city of Manchester. With benefits such as 25 days’ holiday, enhanced pension schemes, and health support, we empower our team to thrive while ensuring compliance and high-quality service delivery in property management. Join us to lead a dedicated team and make a meaningful impact in the industry.
