At a Glance
- Tasks: Drive leasing strategies, enhance customer experience, and lead lettings teams to success.
- Company: Centrick, a collaborative business with a focus on innovation and inclusivity.
- Benefits: 25 days holiday, enhanced pension, health support, and professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact in the property sector.
- Qualifications: Experience in Build to Rent or residential lettings, strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
- Lettings Strategy & Lease-Up Management
- Drive leasing strategies to maximise occupancy and rental income.
- Advise on pricing through scheme and property appraisals.
- Lead lease-up campaigns and deliver occupancy targets on time.
- Monitor market trends and competitor activity to refine strategy.
- Build strong relationships with partner agencies, relocation agents, and employers.
- Customer Journey & Resident Experience
- Oversee the full leasing journey to ensure a consistent, high‑quality customer experience.
- Use feedback and service metrics to enhance satisfaction and conversion.
- Coach teams on service excellence and communication standards.
- Track retention performance and support resident loyalty initiatives.
- Lettings Administration & Compliance
- Ensure all lettings processes are accurate, compliant, and regulation‑aligned.
- Oversee referencing, right‑to‑rent checks, tenancy documentation, and data accuracy.
- Maintain up‑to‑date compliance knowledge and implement required changes.
- Revenue Management
- Support pricing strategy, rental recommendations, and revenue optimisation.
- Negotiate rental offers to secure strong commercial outcomes.
- Review pipeline, conversion, and financial KPIs to drive performance.
- Work with finance and operations on budgeting and forecasting.
- Marketing & Demand Generation
- Partner with marketing to deliver demand‑driving campaigns and digital activity.
- Ensure listings and marketing materials are accurate and on‑brand.
- Analyse campaign performance and provide insights for improvement.
- Team Leadership & Development
- Lead, mentor, and develop on‑site lettings teams across the portfolio.
- Deliver training on sales, compliance, systems, and customer service.
- Foster a culture of accountability, performance, and continuous improvement.
- Client Reporting & Stakeholder Engagement
- Produce clear, timely lettings reports, dashboards, and performance insights.
- Present results, trends, and strategic recommendations to clients.
- Build strong relationships with internal teams and external stakeholders.
What You Need To Succeed
- Proven experience in Build to Rent, residential lettings, or property operations.
- Strong knowledge of lettings legislation, compliance, and operational risk management.
- Demonstrated success in lease‑up delivery, revenue performance, and data‑driven decision‑making.
- Excellent leadership, communication, and stakeholder‑management skills.
- Customer‑focused approach with the ability to handle complex situations professionally.
- Highly organised, able to manage multiple priorities, and drive consistent portfolio performance.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
BTR Portfolio Manager (North) in Birmingham employer: Centrick
Centrick is an exceptional employer that prioritises collaboration and employee development, making it an ideal place for a BTR Portfolio Manager. With a strong focus on work-life balance, generous holiday allowances, and comprehensive health and wellbeing benefits, employees are supported both personally and professionally. The vibrant culture in our Birmingham headquarters fosters innovation and teamwork, ensuring that every team member can thrive and contribute to meaningful outcomes for our clients and communities.
StudySmarter Expert Advice🤫
We think this is how you could land BTR Portfolio Manager (North) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the BTR Portfolio Manager role. Highlight your experience in lettings and your customer-focused approach to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our collaborative team.
We think you need these skills to ace BTR Portfolio Manager (North) in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the BTR Portfolio Manager role. Highlight your experience in residential lettings and any relevant achievements that align with our needs. We want to see how you can drive leasing strategies and enhance customer experiences!
Showcase Your Leadership Skills:Since this role involves leading and mentoring teams, don’t forget to share examples of your leadership experience. We love to see how you've developed others and fostered a culture of performance and accountability in your previous roles.
Be Data-Driven:We’re all about making informed decisions based on data. Include any experience you have with revenue management, market analysis, or performance metrics. Show us how you’ve used data to drive results in your past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Centrick
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Build to Rent and residential lettings. Familiarise yourself with current market trends and competitor activities. This will not only show your expertise but also demonstrate your commitment to staying informed.
✨Showcase Your Leadership Skills
As a BTR Portfolio Manager, you'll be leading teams. Prepare examples of how you've successfully mentored or developed others in previous roles. Highlight your communication skills and how you've fostered a culture of accountability and performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in complex situations. Think of specific instances where you've handled challenges in lettings administration or customer experience, and be ready to discuss the outcomes.
✨Engage with the Company Culture
Centrick values collaboration and inclusivity. During the interview, express your enthusiasm for working in a team-oriented environment. Share how you can contribute to their culture and align with their values, especially around customer focus and continuous improvement.
