At a Glance
- Tasks: Manage leasing performance and enhance customer experience across multiple properties.
- Company: Centrick, a collaborative company focused on innovation and growth.
- Benefits: 25 days holiday, enhanced pension, health support, and learning opportunities.
- Other info: Diversity and inclusivity are core values; we support all applicants.
- Why this job: Join a dynamic team and make a real impact in the property sector.
- Qualifications: Experience in property operations and strong leadership skills required.
The predicted salary is between 35000 - 40000 € per year.
£35,000 - £40,000 plus car allowance. You will need to visit sites across the West Midlands, Manchester, Leeds, and Leicester. With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What you’ll be doing
- You’ll take ownership of leasing performance across the portfolio, driving occupancy, revenue, and customer experience.
- Deliver leasing strategies and lead lease-up activity to achieve occupancy and income targets.
- Monitor market trends and competitor activity to optimise pricing and positioning.
- Oversee the full customer journey, ensuring a seamless, high-quality resident experience.
- Build and manage relationships with agents, partners, and key stakeholders.
- You’ll use data and insight to continuously improve performance and retention:
- Track pipeline, conversion, and key KPIs to drive results.
- Support pricing strategy, revenue optimisation, and forecasting.
- Use customer feedback and service metrics to improve satisfaction and loyalty.
- You’ll ensure everything runs compliantly and efficiently:
- Oversee lettings processes including referencing, right-to-rent, and tenancy documentation.
- Maintain up-to-date knowledge of regulations and ensure full compliance.
- You’ll also play a key role in leadership and collaboration:
- Lead, coach, and develop on-site lettings teams across the portfolio.
- Partner with marketing to deliver effective, demand-driving campaigns.
- Produce clear reports and insights, presenting performance and recommendations to clients.
What you need to succeed
- Proven experience in Build to Rent, residential lettings, or property operations.
- Strong knowledge of lettings legislation, compliance, and operational risk management.
- Demonstrated success in lease‑up delivery, revenue performance, and data‑driven decision‑making.
- Excellent leadership, communication, and stakeholder‑management skills.
- Customer‑focused approach with the ability to handle complex situations professionally.
- Highly organised, able to manage multiple priorities, and drive consistent portfolio performance.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays.
- Future Security: Enhanced pension scheme based on role.
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards.
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support.
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most.
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most.
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally.
- Mental Health Support: 24/7 mental health services.
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way.
- Giving Back: One volunteer day annually to support a charity or cause close to your heart.
- Benefit Platform: One online platform for all benefits and recognition.
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
BTR Portfolio Manager in Birmingham employer: Centrick
Centrick is an exceptional employer that prioritises collaboration and employee development, offering a dynamic work environment across the West Midlands and beyond. With a strong focus on health and wellbeing, generous holiday allowances, and a commitment to diversity and inclusivity, we empower our team members to thrive both personally and professionally. Join us to be part of a forward-thinking company that values your contributions and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land BTR Portfolio Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of BTR Portfolio Manager. Highlight your successes in leasing performance and customer satisfaction to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace BTR Portfolio Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the BTR Portfolio Manager role. Highlight your achievements in leasing performance and customer experience to grab our attention!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven occupancy and revenue in previous positions, and don’t forget to show your passion for property management!
Showcase Your Data Skills:Since data-driven decision-making is key for us, be sure to mention any relevant experience you have with tracking KPIs or using market insights to optimise performance. We love candidates who can back up their claims with numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our collaborative team!
How to prepare for a job interview at Centrick
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Build to Rent and residential lettings. Familiarise yourself with current market trends and competitor activities in the West Midlands, Manchester, Leeds, and Leicester. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Leadership Skills
Since the role involves leading and coaching on-site lettings teams, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully managed a team or improved performance. This will help demonstrate your capability to drive results.
✨Prepare for Scenario Questions
Expect questions that assess how you handle complex situations, especially regarding customer experience and compliance. Prepare some scenarios from your past work where you navigated challenges effectively. This will highlight your problem-solving skills and customer-focused approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This not only shows your interest but also gives you a chance to evaluate if the company aligns with your values and career goals.
