At a Glance
- Tasks: Manage FM queries and coordinate maintenance tasks for smooth operations.
- Company: Join Virtu Property, a leader in residential property services.
- Benefits: Competitive pay, supportive team, and opportunities for growth.
- Other info: Dynamic role with varied tasks and a chance to shine.
- Why this job: Be the go-to person for FM queries and make a real difference.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25185 - 30000 £ per year.
We’re Virtu Property — specialists in soft services for residential property. Our expert teams deliver high-quality cleaning, caretaking, grounds care, and specialist maintenance to keep properties running smoothly and looking their best. We’ve expanded to offer tailored residential freehold housing management, and we’re always exploring new ways to innovate and add value for our clients.
We have an incredible opportunity for an FM Help Desk Operative to join our Facilities Management team and be the first point of contact for all FM-related queries! As an FM Help Desk Operative, you’ll play a key role in ensuring smooth operations by logging, monitoring, and coordinating maintenance tasks. You’ll deliver exceptional customer service while supporting planned and reactive maintenance across the organisation. This is a standalone role where you’ll have full responsibility for managing the help desk function.
What you’ll be doing:
- Handle FM queries via phone, email, and help desk systems.
- Log and prioritise maintenance requests, assigning them to the right teams or contractors.
- Track progress, ensuring jobs meet SLAs and KPIs.
- Provide timely updates to requestors.
FM Help Desk Operative employer: Centrick Limited
At Virtu Property, we pride ourselves on being an exceptional employer that values innovation and employee growth. Our collaborative work culture fosters a supportive environment where you can thrive in your role as an FM Help Desk Operative, with opportunities for professional development and the chance to make a real impact in residential property management. Located in a vibrant area, we offer competitive benefits and a commitment to maintaining a healthy work-life balance, making us a fantastic choice for those seeking meaningful and rewarding employment.
